Feeds

HPcom spells 'IT disaster,' says UK firm

Save the 3Com customers foundation

Intelligent flash storage arrays

A UK-based IT service company is warning that HP's acquisition of 3com could "spell IT disaster" for existing 3com customers.

Comtek Network Systems, self-described as "Europe's Largest IT Hardware Repair Service," issued a media alert Thursday to sound the alarm. According to the release, many of 3com's products could be orphaned by the $2.7bn acquisition.

As explained by Comtek CEO Askar Sheibani: "When two major tech companies become one, it generally spells good news from an R&D perspective, but disaster for many of the companies' existing customers."

Sheibani fears that service and support for 3com products will be withdrawn due to significant overlap in the two company's offerings: "IT companies like HP don't want to support multiple products that serve the same purpose," he writes, "which means in the event of an acquisition, some product lines invariably get the axe, leaving those customers facing great pressure to replace their IT equipment, irrespective of its condition or whether there is a genuine need to upgrade."

The alert urges HP to be "as transparent as possible" about its plans for 3com products. HP, Comtek advises, should give customers ample notice of product discontinuances so that the affected customers have plenty of time to enter into service agreements with third-part service and repair companies.

Such as Comtek.

But Sheibani doesn't appear hopeful that his advice will be followed. "Unfortunately," he writes, "too many large IT vendors crave absolute power over their customers - if they don't want customers to use a particular product, they'll withdraw support, withhold technical information and generally make it as difficult as possible for anyone to repair the equipment in question."

Sheibani, of course, is issuing his alert with more than a dollop of self-interest - but he has a point.

HP will almost certainly use its clout to expand its product line into areas where 3com is strong. Sheibani specifically mentions China as one possible target. When they do, both 3com's current customers and the third-party service centers that help them maintain and repair their 3com equipment deserve HP's continuing provision of - at minimum - necessary technical info.

As Sheibani puts it: "We hope that in this case, HP will look to respect the wishes of 3Com customers and help them to make IT decisions that best suit their own specific business needs, rather than bullying everyone into an unnecessary equipment upgrade." ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
'Kim Kardashian snaps naked selfies with a BLACKBERRY'. *Twitterati gasps*
More alleged private, nude celeb pics appear online
Wanna keep your data for 1,000 YEARS? No? Hard luck, HDS wants you to anyway
Combine Blu-ray and M-DISC and you get this monster
US boffins demo 'twisted radio' mux
OAM takes wireless signals to 32 Gbps
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
EMC, HP blockbuster 'merger' shocker comes a cropper
Stand down, FTC... you can put your feet up for a bit
Apple flops out 2FA for iCloud in bid to stop future nude selfie leaks
Millions of 4chan users howl with laughter as Cupertino slams stable door
Students playing with impressive racks? Yes, it's cluster comp time
The most comprehensive coverage the world has ever seen. Ever
Run little spreadsheet, run! IBM's Watson is coming to gobble you up
Big Blue's big super's big appetite for big data in big clouds for big analytics
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.