Feeds

HPcom spells 'IT disaster,' says UK firm

Save the 3Com customers foundation

Internet Security Threat Report 2014

A UK-based IT service company is warning that HP's acquisition of 3com could "spell IT disaster" for existing 3com customers.

Comtek Network Systems, self-described as "Europe's Largest IT Hardware Repair Service," issued a media alert Thursday to sound the alarm. According to the release, many of 3com's products could be orphaned by the $2.7bn acquisition.

As explained by Comtek CEO Askar Sheibani: "When two major tech companies become one, it generally spells good news from an R&D perspective, but disaster for many of the companies' existing customers."

Sheibani fears that service and support for 3com products will be withdrawn due to significant overlap in the two company's offerings: "IT companies like HP don't want to support multiple products that serve the same purpose," he writes, "which means in the event of an acquisition, some product lines invariably get the axe, leaving those customers facing great pressure to replace their IT equipment, irrespective of its condition or whether there is a genuine need to upgrade."

The alert urges HP to be "as transparent as possible" about its plans for 3com products. HP, Comtek advises, should give customers ample notice of product discontinuances so that the affected customers have plenty of time to enter into service agreements with third-part service and repair companies.

Such as Comtek.

But Sheibani doesn't appear hopeful that his advice will be followed. "Unfortunately," he writes, "too many large IT vendors crave absolute power over their customers - if they don't want customers to use a particular product, they'll withdraw support, withhold technical information and generally make it as difficult as possible for anyone to repair the equipment in question."

Sheibani, of course, is issuing his alert with more than a dollop of self-interest - but he has a point.

HP will almost certainly use its clout to expand its product line into areas where 3com is strong. Sheibani specifically mentions China as one possible target. When they do, both 3com's current customers and the third-party service centers that help them maintain and repair their 3com equipment deserve HP's continuing provision of - at minimum - necessary technical info.

As Sheibani puts it: "We hope that in this case, HP will look to respect the wishes of 3Com customers and help them to make IT decisions that best suit their own specific business needs, rather than bullying everyone into an unnecessary equipment upgrade." ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Docker's app containers are coming to Windows Server, says Microsoft
MS chases app deployment speeds already enjoyed by Linux devs
Intel, Cisco and co reveal PLANS to keep tabs on WORLD'S MACHINES
Connecting everything to everything... Er, good idea?
SDI wars: WTF is software defined infrastructure?
This time we play for ALL the marbles
'Urika': Cray unveils new 1,500-core big data crunching monster
6TB of DRAM, 38TB of SSD flash and 120TB of disk storage
Facebook slurps 'paste sites' for STOLEN passwords, sprinkles on hash and salt
Zuck's ad empire DOESN'T see details in plain text. Phew!
'Hmm, why CAN'T I run a water pipe through that rack of media servers?'
Leaving Las Vegas for Armenia kludging and Dubai dune bashing
Windows 10: Forget Cloudobile, put Security and Privacy First
But - dammit - It would be insane to say 'don't collect, because NSA'
Oracle hires former SAP exec for cloudy push
'We know Larry said cloud was gibberish, and insane, and idiotic, but...'
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.