UK2.net still sorting email service
Accounts all done, old mails still proving difficult
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UK2.net has moved all email boxes across to a new system, and should have restored emails and other data within 24 hours.
The firm has been facing a barrage of angry users for almost two weeks after a RAID array failed, cutting off subscribers from their email.
Managing director Martin Baker said: "We're at the tail end of moving the emails across and should be done in no more than 24 hours."
Baker reminded people using email clients that they will need to enter their full user name - such as mail@yourdomain.com or yourmail@uk2.net.
Customers with password problems - either they've forgotten the password because their email client enters it automatically or because they store the password in their emails - are directed to this page.
UK2 customers writing to us have complained at the slow progress but are more irritated by the lack of communication from the web host - although to be fair it's tough to talk to your customers when you've borked their email accounts. ®
COMMENTS
Not Just Lost My Email, They've Lost My Domain
My Domain!
My domain was up for renewal on Oct 12th. UK2 Net took the money from my account but I'm not sure they ever paid Tucows as my domain now directs to their page.
UK2 have ignored all service tickets I've raised. I'm getting the feeling that this is a company struggling to stay in business
Old emails gone
For couple of weeks I've been able to, on a good day, send and receive webmail from the new page https://mail.UK2 .net/mail and see my old mail, albeit with Firefox complaining about a mismatched certificate, at https://webmail-2.uk2.net/index.pl. My mail client wouldn't connect. It was just about workable for someone who doesn't want to re-establish a new social email address.
And now my mail still isn't migrated, but the old mail is gone. Well done UK2, this is just what I paid for.
Double gosh
After four days of silence, I got this email in overnight. Doesn't exactly fill my soul with hope given that, ten days after the outage, they still don't know when they'll have the emails back. Doubly scary that they've stopped mentioning the problem on the support page - perhaps they feel the publicity is too negative for them
*******************************************
Hello,
Unfortunately, we still do not have an ETA as to when the transfer of emails will be finished. Any updates on this issue will be posted at the status blog at status.uk2.net. We thank you for your patience.
Regards,
Matt Reeder
Technical Support
UK-2 Ltd
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