Delays, password problems hit UK2 email restore
Sunday night = Monday night
Magic Quadrant for Enterprise Backup/Recovery
UK2.net, the web host which last week lost its customers' emails, is still working on the completion of the email migration - originally promised to be completed by last night.
An update to its service blog reveals engineers are still moving emails across and hope to finish this process by tonight.
UK2.net suffered a storage array failure last week which meant customers lost email access.
Managing director Martin Baker told us on Friday that customers' data was safe and the migration would be completed by Sunday evening.
The company's service blog also warns: "We have also identified an issue with the migration of passwords and are looking into this currently, however if you’re unable to access your account due to a password authentication issue please raise a ticket here and we will reset this manually for you in the meantime."
The web host has also been forced to take its mercury.safeukdns.net server offline for emergency maintenance. ®
COMMENTS
Still no sign of migrated email or support!
I've been with UK2 for a couple of years and have generally been happy with their service - but the last few weeks things have rapidly unravelled.
When all my mails first vanished I was horrified - but relieved when the top dog let us all now that all mails were safe and would be restored shortly - by the end of the day. Phew!
As we all know they've failed to deliver for over a week now. I had messages in my mailbox that were important for me to respond to - but I have no means of accessing them. So I guess I'll have to wave goodbye to those customers.
Oh and don't even bother trying to contact support - I tried over the last few days of last week and haven't even had a response.
UK2 email still unavailable
We have now been without POP email for 9 days. Requests for support are met with total silence. I have now lost total faith in UK2 and I am now seeking to migrate away to another hosting service. I cannot believe how incompetent UK2 have been over this email problem. It seems that UK2 are (a) technically incompetent and (b) completely ignorant of any concept of customer service.
This is not the first time there have been progblems with UK2's service. Our website has been down intermittently during the last year and email problems have surfaced before. I was always prepared to give them the benefit of the doubt, but not any longer.
I recommend that others migrate from UK2 to another more worthy provider before their business suffers like ours has done these past 9 days!
IMPORTANT WARNING FOR UK2 USERS
I'm a UK2 user (suffering on for the moment - I have too many domains to move at the mo) - and I've been observing this "mail migration" today.
They seem to be moving the UK2 mail content TO THE USA: the main mail.uk2.net mailserver is now reporting (as of today) a new target IP address [216.40.42.128] in North America, and the HTTPS certificate reports "wrong target site" in Firefox when the webmail client is used.
I think they're badging a discounted Webmail client service from the US: 216.40.42.128 reverse-checks as a company called "HostedEmail.com". And if you look under the bonnet of the Webmail pages, there are "branding" codes evident in the URLs.
I'm not sure if I like having my email text sitting out in the USA : I've put in a query via the ticket system. Who agrees with me ? Do tell them if you're not happy with this.
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