Feeds

Play.com emails customer details to other customers

No explanation yet from data-spraying vendor

Internet Security Threat Report 2014

Online DVD and CD seller Play.com has sent out dozens of emails containing customer account details to the wrong customers.

We were contacted by Reg reader Ben, who had received an order confirmation email for a customer called Kate. This included the title of the CD she had ordered - The Killers' "Live at the Royal Albert Hall" if you must know - as well as her email address, delivery address and payment method, but no other financial details. In total, Ben got 24 messages with order confirmations for different customers.

When he contacted Play.com, it said it had received a lot of complaints and its IT department was trying to discover what had gone wrong. Three days later and it seems it is still looking for an answer.

Ben made noises about the Information Commissioner's Office, responsible for dealing with corporate and government data leaks, and the police. He has since been offered a £5 Play.com voucher.

Many customers received dozens of different order confirmations for dozens of other customers - one punter told the Beeb he'd received over 80 emails which should have gone to other customers.

We've contacted both Play.com and the ICO and will update when we hear more.

The company told the BBC on Friday that it took such incidents very seriously and was investigating. ®

Remote control for virtualized desktops

More from The Register

next story
You really need to do some tech support for Aunty Agnes
Free anti-virus software, expires, stops updating and p0wns the world
Privacy bods offer GOV SPY VICTIMS a FREE SPYWARE SNIFFER
Looks for gov malware that evades most antivirus
Patch NOW! Microsoft slings emergency bug fix at Windows admins
Vulnerability promotes lusers to domain overlords ... oops
HACKERS can DELETE SURVEILLANCE DVRS remotely – report
Hikvision devices wide open to hacking, claim securobods
Astro-boffins start opening universe simulation data
Got a supercomputer? Want to simulate a universe? Here you go
State Dept shuts off unclassified email after hack. Classified mail? That's CLASSIFIED
Classified systems 'not affected' - but, is this reconnaissance?
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Protecting against web application threats using SSL
SSL encryption can protect server‐to‐server communications, client devices, cloud resources, and other endpoints in order to help prevent the risk of data loss and losing customer trust.