Feeds

Vonage drops off the net

From VoIP to NoIP

HP ProLiant Gen8: Integrated lifecycle automation

VoIP service Vonage has reportedly dropped off the net, with UK customers complaining that their voice service has disappeared since lunchtime today.

Vonage customers have been complaining that the service disappeared around lunchtime today, and that once they manage to get through to technical support they are told that there's no schedule for a fix and that the whole network is titsup.

Vonage usually provides a Voice over IP service, allowing customers to use a normal fixed-line handset over their broadband network to get cheaper calls, but has been fighting for financial stability following various patent disputes and legislative requirements such as 999 services. Vonage has just agreed to pay its CEO's commuting costs, however - just over half a million dollars, estimates the Atlanta Business Chronicle - so things can't be that bad.

VoIP services like Vonage didn't change the world as once predicted, but they did force competing companies to cut their prices and we all got cheaper calls as a result. Most telephony users prefer reliability to price, and with Vonage's price advantage being marginalised, the company can't afford problems with reliability.

We tried to contact Vonage about the problems but the company hasn't responded to our enquiries. ®

Maximizing your infrastructure through virtualization

More from The Register

next story
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
Orange spent weekend spamming customers with TXTs
Zero, not infinity, is the Magic Number customers want
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
NBN Co execs: No FTTN product until 2015
Faster? Not yet. Cheaper? No data
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Mobile application security vulnerability report
The alarming realities regarding the sheer number of applications vulnerable to attack, and the most common and easily addressable vulnerability errors.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.