Feeds

Southwark council sues IBM

Pays public cash to lawyers to get it back from Big Blue

Combat fraud and increase customer satisfaction

A London local authority is taking legal action against IBM over a software solution it claims is not fit for purpose.

The London Borough of Southwark has issued a writ against the company over the performance of a master data management system, developed by another company, for the cleaning up of information on several databases. It was meant to bring the data together onto one system, removing duplication and ensuring its accuracy.

A spokesperson for the council told GC News that the system did not work and has slowed its progress in updating its other systems.

"We are suing IBM over a matter concerning a software solution which we purchased through IBM and was unfortunately found not to be functionally fit for Southwark's purposes," the spokesperson said.

"We did try and work with IBM over an 18 month period to get the problems resolved. However, IBM was unable to find a resolution to the problems that did not involve further significant financial outlay on Southwark's behalf. As the product was bought using public money, we had no option but to try to reclaim the money spent from IBM, as a duty to protect public funds.

"We sincerely hope this matter will be resolved and it should be made clear that this issue does in no way reflect the normally high standard of products provided by IBM."

She added that the amount it paid IBM is confidential.

A spokesperson for IBM commented: "Claims asserted in this case have no merit and we are strongly defending the allegations made in the legal proceedings."

This article was originally published at Kable.

Kable's GC weekly is a free email newsletter covering the latest news and analysis of public sector technology. To register click here.

SANS - Survey on application security programs

More from The Register

next story
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
One year on: diplomatic fail as Chinese APT gangs get back to work
Mandiant says past 12 months shows Beijing won't call off its hackers
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Don't let no-hire pact suit witnesses call Steve Jobs a bullyboy, plead Apple and Google
'Irrelevant' character evidence should be excluded – lawyers
EFF: Feds plan to put 52 MILLION FACES into recognition database
System would identify faces as part of biometrics collection
Lavabit loses contempt of court appeal over protecting Snowden, customers
Judges rule complaints about government power are too little, too late
Whoever you vote for, Google gets in
Report uncovers giant octopus squid of lobbying influence
Ex-Tony Blair adviser is new top boss at UK spy-hive GCHQ
Robert Hannigan to replace Sir Iain Lobban in the autumn
Alphadex fires back at British Gas with overcharging allegation
Brit colo outfit says it paid for 347KVA, has been charged for 1940KVA
Jack the RIPA: Blighty cops ignore law, retain innocents' comms data
Prime minister: Nothing to see here, go about your business
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.