Feeds

Wintel 7 machines freeze out iPhone

Jobs can't drive P55?

High performance access to file storage

Updated If you're having trouble syncing your iPhone with a PC based on the Intel P55 chipset and running Windows 7, you're not alone.

For the past six weeks, complaints from users running this trifecta of pain have been clogging a thread on Apple's discussion board. The posts report that - in most cases - iTunes 9 for Windows will recognize the iPhone, but when a sync is attempted, users are greeted with a cryptic "error 0xE8000065" - an iPhone-connection failure notification.

Although the reported configurations that are unable to sync iPhones with iTunes for Windows are many and varied, they have one thing in common: Intel's new P55 Express chipset.

And, of course, the iPhone and iTunes for Windows.

Microsoft Windows 7 - particularly Windows 7 x64 - is also a common thread, although one poster reports the same problem with 32-bit Vista.

Users have experienced the identical problem when using a PC's motherboard-based USB port or a powered USB hub, though some have had success using a PCI-based USB card - which, of course, bypasses the P55's on-board USB controller. Others haven't been so lucky: They're been BSODded when attempting to use a PCI USB card.

Some users have had success with fixes including deleting the iPodDevices.xml file from C:\Users username\AppData\Local\Apple Computer\iTunes, by disabling Bonjour, or by digging into the BIOS to turn on C-state capability.

The recalcitrant motherboards reported include P55-based units from Micro-Star International (MSI), Gigabyte, and Asustek. MSI and Gigabyte have not returned our calls asking for clarification - although one poster reports that a Gigabyte rep told him that the company is currently "conducting internal testing on this subject."

An Asus representative told The Reg that the company is trying to track down helpful information, but as of time of writing hadn't responded. Intel and Microsoft have both told The Reg that they are investigating the problem, but Apple, as is its wont, hasn't responded to our inquiries.

Apple is scheduled to ship versions of its new 27-inch iMacs with Intel Core i5 or Core i7 processors during November. Although Apple doesn't reveal their chipset choices, it stands to reason that the new iMacs will be P55-based.

Will Mac OS X make a difference? Stay tuned. ®

Update

On Friday afternoon The Reg received the following note from a Microsoft spokesperson: "Microsoft has not seen this particular question posed in the Microsoft Answers for Windows 7 community forum, nor in any of our call centers. We reviewed the issue raised on the Apple Discussion Board and are currently investigating. If we determine this to be a problem specific to Windows 7, we will post an update on the Microsoft Answers site."

High performance access to file storage

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
Skype pimps pro-level broadcast service
Playing Cat and Mouse with the media
Beat it, freetards! Dyn to shut down no-cost dynamic DNS next month
... but don't worry, charter members, you're still in 'for life'
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.