Feeds

Zurich Insurance admits big data loss

Half a million customer records

Beginner's guide to SSL certificates

Zurich Insurance has admitted losing the personal account details for more than half a million people more than a year ago.

51, 000 British customers' details were on the tape, along with hundreds of thousands of details from people in South Africa and Botswana. They should have received letters warning them of the loss in recent days.

The data was backed up on tape and was on its way to a South African storage centre when it was lost in August 2008. It included account details for 51, 000 British customers, 550, 000 South African customers and about 40, 000 accounts from Botswana. The insurer said it had seen no evidence that the information was being used for ID fraud or otherwise exploited.

Customers at risk are those with Zurich general insurance, not life insurance.

Zurich has hired KPMG to sort out its data protection policies and has also kept the Financial Services Authority and the Information Commissioner's Office informed.

A spokeswoman for Zurich told the Register: "People have been calling the phonelines for reassurance and generally the response has not been bad. We've hired KPMG to find out why it has taken so long for this loss to come to light."

Annette Court, chief exec of Zurich UK, apologised for the loss and said the firm was improving internal procedures to "ensure that incidents of this nature do not happen again.".

There is a dedicated phoneline number included in customers' letters or you can call 08000 152 183 from the UK or +44 1709 764 401 from outside the UK. There is also information at http://www.zurich.co.uk/home/aboutus/id.htm

Remote control for virtualized desktops

More from The Register

next story
MI6 oversight report on Lee Rigby murder: US web giants offer 'safe haven for TERRORISM'
PM urged to 'prioritise issue' after Facebook hindsight find
Assange™ slumps back on Ecuador's sofa after detention appeal binned
Swedish court rules there's 'great risk' WikiLeaker will dodge prosecution
NSA mass spying reform KILLED by US Senators
Democrats needed just TWO more votes to keep alive bill reining in some surveillance
'Internet Freedom Panel' to keep web overlord ICANN out of Russian hands – new proposal
Come back with our internet! cries Republican drawing up bill
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Go beyond APM with real-time IT operations analytics
How IT operations teams can harness the wealth of wire data already flowing through their environment for real-time operational intelligence.
The total economic impact of Druva inSync
Examining the ROI enterprises may realize by implementing inSync, as they look to improve backup and recovery of endpoint data in a cost-effective manner.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.