Feeds

Zurich Insurance admits big data loss

Half a million customer records

Internet Security Threat Report 2014

Zurich Insurance has admitted losing the personal account details for more than half a million people more than a year ago.

51, 000 British customers' details were on the tape, along with hundreds of thousands of details from people in South Africa and Botswana. They should have received letters warning them of the loss in recent days.

The data was backed up on tape and was on its way to a South African storage centre when it was lost in August 2008. It included account details for 51, 000 British customers, 550, 000 South African customers and about 40, 000 accounts from Botswana. The insurer said it had seen no evidence that the information was being used for ID fraud or otherwise exploited.

Customers at risk are those with Zurich general insurance, not life insurance.

Zurich has hired KPMG to sort out its data protection policies and has also kept the Financial Services Authority and the Information Commissioner's Office informed.

A spokeswoman for Zurich told the Register: "People have been calling the phonelines for reassurance and generally the response has not been bad. We've hired KPMG to find out why it has taken so long for this loss to come to light."

Annette Court, chief exec of Zurich UK, apologised for the loss and said the firm was improving internal procedures to "ensure that incidents of this nature do not happen again.".

There is a dedicated phoneline number included in customers' letters or you can call 08000 152 183 from the UK or +44 1709 764 401 from outside the UK. There is also information at http://www.zurich.co.uk/home/aboutus/id.htm

Beginner's guide to SSL certificates

More from The Register

next story
Bono apologises for iTunes album dump
Megalomania, generosity and FEAR of irrelevance drove group to Apple deal
HBO shocks US pay TV world: We're down with OTT. Netflix says, 'Gee'
This affects every broadcaster, every cable guy
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
French 'terror law' declares WAR on the INTERNET itself, say digi-rights folks
Liberté, Égalité, Fraternité: Two out of three ain't bad
SCREW YOU, EU: BBC rolls out Right To Remember as Google deletes links
Not even Google can withstand the power of Auntie
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
America's super-secret X-37B plane returns to Earth after nearly TWO YEARS aloft
674 days in space for US Air Force's mystery orbital vehicle
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.