Feeds

Zurich Insurance admits big data loss

Half a million customer records

Intelligent flash storage arrays

Zurich Insurance has admitted losing the personal account details for more than half a million people more than a year ago.

51, 000 British customers' details were on the tape, along with hundreds of thousands of details from people in South Africa and Botswana. They should have received letters warning them of the loss in recent days.

The data was backed up on tape and was on its way to a South African storage centre when it was lost in August 2008. It included account details for 51, 000 British customers, 550, 000 South African customers and about 40, 000 accounts from Botswana. The insurer said it had seen no evidence that the information was being used for ID fraud or otherwise exploited.

Customers at risk are those with Zurich general insurance, not life insurance.

Zurich has hired KPMG to sort out its data protection policies and has also kept the Financial Services Authority and the Information Commissioner's Office informed.

A spokeswoman for Zurich told the Register: "People have been calling the phonelines for reassurance and generally the response has not been bad. We've hired KPMG to find out why it has taken so long for this loss to come to light."

Annette Court, chief exec of Zurich UK, apologised for the loss and said the firm was improving internal procedures to "ensure that incidents of this nature do not happen again.".

There is a dedicated phoneline number included in customers' letters or you can call 08000 152 183 from the UK or +44 1709 764 401 from outside the UK. There is also information at http://www.zurich.co.uk/home/aboutus/id.htm

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
The 'fun-nification' of computer education – good idea?
Compulsory code schools, luvvies love it, but what about Maths and Physics?
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Yes, yes, Steve Jobs. Look what I'VE done for you lately – Tim Cook
New iPhone biz baron points to Apple's (his) greatest successes
Lords take revenge on REVENGE PORN publishers
Jilted Johns and Jennies with busy fingers face two years inside
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
Edward who? GCHQ boss dodges Snowden topic during last speech
UK spies would rather 'walk' than do 'mass surveillance'
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.