Feeds

What is it about supporting remote workers?

More or less problematic?

  • alert
  • submit to reddit

Security for virtualized datacentres

Mini Poll Thanks for your feedback on this week's workshop topic, which could loosely be defined as 'remote desktop support' but actually translates more into 'trying to explain how to put out a fire using a periscope, tin can and string'.

As usual we're interested in bottoming out your views, particularly to gauge whether providing IT support to remote workers* is more or less problematic than providing it to on-site workers. (* That's remote as in not in 'central office').

So what do you think? Where are the real challenges and what, in your experience, do you think might help make things easier? Do please grab the obligatory cuppa and fill in this week's short poll and we'll have the results back to you sharpish.

READER POLL

1. What size of company do you work for?

1 - 10 employees
11 - 250 employees
251 - 1,000 employees
1,001 - 5,000 employees
Over 5,000 employees

2. How do users break out across the following areas? (we know this won't be exact – remote workers also come into the office, for example – so give us your gut feel for a 'normal week')

Central office based %
Branch office based %
Mobile %
Home based %

3. How does providing IT support to remote users compare to providing it to onsite workers?

Much easier
A bit easier
No difference
A bit harder
Much harder
It's not as simple as that (please tell us why)
 

4. How much of an issue are the following? (score each 1-5 where 5 is major challenge) when providing IT support to remote users?

  5 4 3 2 1
Not being able to see a remote user's screen
Lack of physical access to a remote user's equipment
Remote user's expectation levels
The diversity of equipment encountered (e.g. remote users using their own kit)
Other (please state)

5. Would any of the following help you provide IT support to remote users and do you use them?

  Would help Wouldn't help   Already have Don't have WIP Not an option
Screen sharing tools  
Management tools that enable control of remote computer  
More locked down security on remote PCs  
Use of Network Access Control (NAC) or equivalent to block corporate access from non-standard equipment  
Helpdesk processes that recognise user location in diagnosis and support  
Policies to limit proliferation of non-corporate equipment  
Other (please state)  

Protecting users from Firesheep and other Sidejacking attacks with SSL

More from The Register

next story
Oi, Tim Cook. Apple Watch. I DARE you to tell me, IN PERSON, that it's secure
State attorney demands Apple CEO bows the knee to him
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Monitors monitor's monitoring finds touch screens have 0.4% market share
Not four. Point four. Count yer booty again, Microsoft
Getting to the BOTTOM of the great office seating debate
Belay that toil, me hearty, and park your scurvy backside
Hey, Mac fanbois. HGST wants you drooling over its HUGE desktop RACK
What vast digital media repository could possibly need 64 TERABYTES?
In a spin: Samsung accuses LG exec of washing machine SABOTAGE
Rival electronic giant tries to iron out allegations
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.