Feeds

What is it about supporting remote workers?

More or less problematic?

  • alert
  • submit to reddit

Intelligent flash storage arrays

Mini Poll Thanks for your feedback on this week's workshop topic, which could loosely be defined as 'remote desktop support' but actually translates more into 'trying to explain how to put out a fire using a periscope, tin can and string'.

As usual we're interested in bottoming out your views, particularly to gauge whether providing IT support to remote workers* is more or less problematic than providing it to on-site workers. (* That's remote as in not in 'central office').

So what do you think? Where are the real challenges and what, in your experience, do you think might help make things easier? Do please grab the obligatory cuppa and fill in this week's short poll and we'll have the results back to you sharpish.

READER POLL

1. What size of company do you work for?

1 - 10 employees
11 - 250 employees
251 - 1,000 employees
1,001 - 5,000 employees
Over 5,000 employees

2. How do users break out across the following areas? (we know this won't be exact – remote workers also come into the office, for example – so give us your gut feel for a 'normal week')

Central office based %
Branch office based %
Mobile %
Home based %

3. How does providing IT support to remote users compare to providing it to onsite workers?

Much easier
A bit easier
No difference
A bit harder
Much harder
It's not as simple as that (please tell us why)
 

4. How much of an issue are the following? (score each 1-5 where 5 is major challenge) when providing IT support to remote users?

  5 4 3 2 1
Not being able to see a remote user's screen
Lack of physical access to a remote user's equipment
Remote user's expectation levels
The diversity of equipment encountered (e.g. remote users using their own kit)
Other (please state)

5. Would any of the following help you provide IT support to remote users and do you use them?

  Would help Wouldn't help   Already have Don't have WIP Not an option
Screen sharing tools  
Management tools that enable control of remote computer  
More locked down security on remote PCs  
Use of Network Access Control (NAC) or equivalent to block corporate access from non-standard equipment  
Helpdesk processes that recognise user location in diagnosis and support  
Policies to limit proliferation of non-corporate equipment  
Other (please state)  

Internet Security Threat Report 2014

More from The Register

next story
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Space Commanders rebel as Elite:Dangerous kills offline mode
Frontier cops an epic kicking in its own forums ahead of December revival
Intel's LAME DUCK mobile chips gobbled by CASH COW
Chipzilla won't have money-losing mobe unit to kick about anymore
First in line to order a Nexus 6? AT&T has a BRICK for you
Black Screen of Death plagues early Google-mobe batch
Ford's B-Max: Fiesta-based runaround that goes THUNK
... when you close the slidey doors, that is ...
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Designing and building an open ITOA architecture
Learn about a new IT data taxonomy defined by the four data sources of IT visibility: wire, machine, agent, and synthetic data sets.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.