Feeds

Software update spikes certain Freesat set-top boxes

Fix for Goodmans, Bush and Grundig units coming soon

Secure remote control for conventional and virtual desktops

A software update for Goodmans, Bush and Grundig Freesat set-top boxes that has caused owners widespread viewing problems could be fixed within hours.

Harvard International, which owns all three set-top box brands, released the over-the-air software update for its boxes on 13 October. The new software is believed to have been released to reorganise the boxes' channel list.

But numerous readers have since contacted Register Hardware to complain that, post-update, their Harvard-made boxes have contracted one or several mystery technical problems, including an inability to change channel; loss of picture and/or sound; loss of satellite signal; and constant box reboots.

Some readers even claimed that their Harvard set-tops won’t switch on at all.

Quite how many Freesat users have been affected by the fault isn’t known. Harvard’s Director of Communications, John Edwards, yesterday told The Times that the number is “in the low hundreds”.

Edwards also said that Harvard hopes to be able to release a software fix within the next few days.

Users whose Goodmans, Bush or Grundig Freesat boxes won’t turn on clearly won’t be able to receive the over-the-air update, but Harvard hasn't yet said how it will resolve this problem for them. A statement on the matter is expected later today.

Since the software update was issued by Harvard, rather than Freesat itself, customers with boxes manufactured by other vendors will not be affected.

Box maker Humax told us it is currently testing its own Freesat set-top software update, which should be released mid-November. ®

The essential guide to IT transformation

More from The Register

next story
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Samsung Gear S: Quick, LAUNCH IT – before Apple straps on iWatch
Full specs for wrist-mounted device here ... but who'll buy it?
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Now that's FIRE WIRE: HP recalls 6 MILLION burn-risk laptop cables
Right in the middle of Burning Mains Man week
HUGE iPAD? Maybe. HUGE ADVERTS? That's for SURE
Noo! Hand not big enough! Don't look at meee!
AMD unveils 'single purpose' graphics card for PC gamers and NO ONE else
Chip maker claims the Radeon R9 285 is 'best in its class'
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?