Feeds

Software update spikes certain Freesat set-top boxes

Fix for Goodmans, Bush and Grundig units coming soon

Secure remote control for conventional and virtual desktops

A software update for Goodmans, Bush and Grundig Freesat set-top boxes that has caused owners widespread viewing problems could be fixed within hours.

Harvard International, which owns all three set-top box brands, released the over-the-air software update for its boxes on 13 October. The new software is believed to have been released to reorganise the boxes' channel list.

But numerous readers have since contacted Register Hardware to complain that, post-update, their Harvard-made boxes have contracted one or several mystery technical problems, including an inability to change channel; loss of picture and/or sound; loss of satellite signal; and constant box reboots.

Some readers even claimed that their Harvard set-tops won’t switch on at all.

Quite how many Freesat users have been affected by the fault isn’t known. Harvard’s Director of Communications, John Edwards, yesterday told The Times that the number is “in the low hundreds”.

Edwards also said that Harvard hopes to be able to release a software fix within the next few days.

Users whose Goodmans, Bush or Grundig Freesat boxes won’t turn on clearly won’t be able to receive the over-the-air update, but Harvard hasn't yet said how it will resolve this problem for them. A statement on the matter is expected later today.

Since the software update was issued by Harvard, rather than Freesat itself, customers with boxes manufactured by other vendors will not be affected.

Box maker Humax told us it is currently testing its own Freesat set-top software update, which should be released mid-November. ®

The essential guide to IT transformation

More from The Register

next story
Apple's iWatch? They cannae do it ... they don't have the POWER
Analyst predicts fanbois will have to wait until next year
The agony and ecstasy of SteamOS: WHERE ARE MY GAMES?
And yes it does need a fat HDD (or SSD, it's cool with either)
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
Apple to build WORLD'S BIGGEST iStore in Dubai
It's not the size of your shiny-shiny...
Just in case? Unverified 'supersize me' iPhone 6 pics in sneak leak peek
Is bigger necessarily better for the fruity firm's flagship phone?
Steve Jobs had BETTER BALLS than Atari, says Apple mouse designer
Xerox? Pff, not even in the same league as His Jobsiness
Apple analyst: fruity firm set to shift 75 million iPhones
We'll have some of whatever he's having please
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?