Feeds

Microsoft's Sidekick restoration turns into farce

Customers face long wait

Secure remote control for conventional and virtual desktops

Microsoft played spot the difference over the weekend with statements on Saturday and Sunday that hinted at “steady progress” for the recovery of data its Danger subsidiary lost for many Sidekick customers.

Sadly though, the software vendor hasn’t actually delivered the goods yet. Instead it seems to be pinning its hopes on that old adage that if you say the same thing for long enough, it might eventually ring true.

The data loss cockup was sparked by a major server outage at Danger, which provides data services to T-Mobile customers, on 5 October. Since then Microsoft has been on something of a damage limitation exercise by first pointing the finger elsewhere, before claiming that most customers would get their data back by Saturday just gone.

A week ago T-Mobile offered a dire assessment of how much data it expected Microsoft/Danger to recover following the extremely embarrassing server snafu.

"We must now inform you that personal information stored on your device - such as contacts, calendar entries, to-do lists or photos - that is no longer on your Sidekick almost certainly has been lost as a result of a server failure,” it said in a miserable apology on 12 October.

The fallout was huge and Microsoft scurried to paint a more optimistic picture for Danger’s unhappy customers, at the same time some punters threatened legal action against Redmond and T-Mobile.

By Thursday of last week Microsoft was confident enough to claim that most customers would in fact see their information recovered, following the server fiasco that was triggered by synchronised data corruption.

The company’s most recent statement was less enthusiastic, however.

“The Danger/Microsoft team is continuing to work around the clock on the data restoration process. We apologise that this is taking so long, but we want to make sure we are doing everything possible to maintain the integrity of your data,” it said.

“We continue to make steady progress, and we hope to be able to begin restoring personal contacts for affected users this week, with the remainder of the content (photographs, notes, to-do-lists, marketplace data, and high scores) shortly thereafter.” ®

Providing a secure and efficient Helpdesk

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.