Feeds

Microsoft's Sidekick restoration turns into farce

Customers face long wait

Designing a Defense for Mobile Applications

Microsoft played spot the difference over the weekend with statements on Saturday and Sunday that hinted at “steady progress” for the recovery of data its Danger subsidiary lost for many Sidekick customers.

Sadly though, the software vendor hasn’t actually delivered the goods yet. Instead it seems to be pinning its hopes on that old adage that if you say the same thing for long enough, it might eventually ring true.

The data loss cockup was sparked by a major server outage at Danger, which provides data services to T-Mobile customers, on 5 October. Since then Microsoft has been on something of a damage limitation exercise by first pointing the finger elsewhere, before claiming that most customers would get their data back by Saturday just gone.

A week ago T-Mobile offered a dire assessment of how much data it expected Microsoft/Danger to recover following the extremely embarrassing server snafu.

"We must now inform you that personal information stored on your device - such as contacts, calendar entries, to-do lists or photos - that is no longer on your Sidekick almost certainly has been lost as a result of a server failure,” it said in a miserable apology on 12 October.

The fallout was huge and Microsoft scurried to paint a more optimistic picture for Danger’s unhappy customers, at the same time some punters threatened legal action against Redmond and T-Mobile.

By Thursday of last week Microsoft was confident enough to claim that most customers would in fact see their information recovered, following the server fiasco that was triggered by synchronised data corruption.

The company’s most recent statement was less enthusiastic, however.

“The Danger/Microsoft team is continuing to work around the clock on the data restoration process. We apologise that this is taking so long, but we want to make sure we are doing everything possible to maintain the integrity of your data,” it said.

“We continue to make steady progress, and we hope to be able to begin restoring personal contacts for affected users this week, with the remainder of the content (photographs, notes, to-do-lists, marketplace data, and high scores) shortly thereafter.” ®

HP ProLiant Gen8: Integrated lifecycle automation

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.