Feeds

Microsoft's Hotmail 'blacklists' NHS email - again

Ever get the feeling you've been here before?

Providing a secure and efficient Helpdesk

Update NHS staff can finally send emails to Hotmail accounts again, seven days after some healthcare workers complained to Microsoft that their messages were being blocked.

It’s not the first time the NHS has been shunned by Microsoft’s Hotmail. In May this year all addresses in the nhs.uk namespace were reportedly being blocked following a complaint about email originating from one of its IP addresses.

And once again Microsoft has suggested to NHS staff that the same “blacklisting” issue had reared its ugly head.

One NHS source told us that “neither Microsoft or NHS Relay [it's policy on email is here] appeared to notice or deal with the issue effectively when they were notified. I’m sure I don’t need to remind anyone that the NHS is the world’s third largest employer, and a lot of patients and candidates only have MS webmail accounts.”

He added that as of yesterday, NHS emails appeared to finally be reaching Hotmail accounts.

On Wednesday Microsoft told NHS staff affected by the issue that the firm would “coordinate with the domain administrator of your respective email provider to resolve your sending problem to Hotmail accounts.”

The Register asked Microsoft to explain why NHS Trust emails to Hotmail accounts had been blocked by its web mail servers, and also tell us why it’s clearly a recurrent problem for the software vendor.

We also asked NHS Relay to provide comment.

At time of publication, neither Microsoft or the NHS had got back to us. We'll update the story if they do. ®

Update

Microsoft has confirmed that the NHS's email troubles with Hotmail had now been fixed.

"The issue was caused by a high volume of SPAM messages being sent to Windows Live accounts which triggered Microsoft’s anti-spam software to block some emails," said a spokesman.

"Microsoft has since liaised with the NHS to implement new anti-spam and anti-virus systems which will prevent this from happening again.”

Meanwhile a Department of Health spokeswoman told us that an unnamed local NHS Trust email service had been "compromised" and confirmed Hotmail then blocked the nhs.uk domain.

"As soon as NHS Connecting for Health (NHS CFH) became aware of the issue, immediate steps were taken to rectify the matter. Once the Trust fixed their local systems and NHS CFH were able to confirm no further spam emails were being generated, Hotmail lifted their block," she said.

"While this issue happens rarely we are looking at putting in place controls to prevent this kind of problem reoccurring. It is important to note this issue only impacted locally run email systems and not the national NHS email service."

Providing a secure and efficient Helpdesk

More from The Register

next story
WHY did Sunday Mirror stoop to slurping selfies for smut sting?
Tabloid splashes, MP resigns - but there's a BIG copyright issue here
Spies, avert eyes! Tim Berners-Lee demands a UK digital bill of rights
Lobbies tetchy MPs 'to end indiscriminate online surveillance'
How the FLAC do I tell MP3s from lossless audio?
Can you hear the difference? Can anyone?
Google hits back at 'Dear Rupert' over search dominance claims
Choc Factory sniffs: 'We're not pirate-lovers - also, you publish The Sun'
EU to accuse Ireland of giving Apple an overly peachy tax deal – report
Probe expected to say single-digit rate was unlawful
Inequality increasing? BOLLOCKS! You heard me: 'Screw the 1%'
There's morality and then there's economics ...
While you queued for an iPhone 6, Apple's Cook sold shares worth $35m
Right before the stock took a 3.8% dive amid bent and broken mobe drama
prev story

Whitepapers

A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.