Feeds

MS says so sorry to Sidekick users

Most promised data back, but some are already in court

Best practices for enterprise data

Microsoft has apologised for the failure of servers managing data on Sidekick devices, and promised that most customers will get their data back by Saturday.

In an open letter Roz Ho, VP of Premium Mobile Experiences at Microsoft, apologises for the "recent problems". She then claims that "most, if not all" of the data has been recovered and will be restored to the servers over the next couple of days.

Since the beginning of October, Sidekick users have had problems retrieving their data, leading up to the complete failure of the cloud-based service. Customers were advised to switch their Sidekicks off to prevent synchronisation attempts.

The letter attributes the catastrophic disappearance of the service to a "system failure that created data loss in the core database and backup", and goes on to promise that "we are taking immediate steps to help ensure this does not happen again".

Systemic failure triggered by synchronised data corruption is less exciting than the various conspiracy stories floating around the net, but the idea that the problems are related to Microsoft's lack of interest in the Sidekick service probably has more than a grain of truth to it.

Certainly the various plaintiffs who've launched actions against T-Mobile and Microsoft believe the companies have been negligent in looking after customers' data:

"Defendants negligently failed to invest the resources, including hardware, software, procedures, maintenance, security, back up procedures, and the training and testing necessary", claims one of the class actions lodged in California (pdf).

If T-Mobile and Microsoft can really restore the data lost by every Sidekick customer then they may yet come out of this looking responsive, if not trustworthy. That won’t make the legal actions disappear, but it might restore some confidence in cloud services. ®

Recommendations for simplifying OS migration

More from The Register

next story
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Speak your brains on SIGNAL-FREE mobile comms
Readers chat to the pair who flog the tech
prev story

Whitepapers

7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?