Feeds

MS says so sorry to Sidekick users

Most promised data back, but some are already in court

Security for virtualized datacentres

Microsoft has apologised for the failure of servers managing data on Sidekick devices, and promised that most customers will get their data back by Saturday.

In an open letter Roz Ho, VP of Premium Mobile Experiences at Microsoft, apologises for the "recent problems". She then claims that "most, if not all" of the data has been recovered and will be restored to the servers over the next couple of days.

Since the beginning of October, Sidekick users have had problems retrieving their data, leading up to the complete failure of the cloud-based service. Customers were advised to switch their Sidekicks off to prevent synchronisation attempts.

The letter attributes the catastrophic disappearance of the service to a "system failure that created data loss in the core database and backup", and goes on to promise that "we are taking immediate steps to help ensure this does not happen again".

Systemic failure triggered by synchronised data corruption is less exciting than the various conspiracy stories floating around the net, but the idea that the problems are related to Microsoft's lack of interest in the Sidekick service probably has more than a grain of truth to it.

Certainly the various plaintiffs who've launched actions against T-Mobile and Microsoft believe the companies have been negligent in looking after customers' data:

"Defendants negligently failed to invest the resources, including hardware, software, procedures, maintenance, security, back up procedures, and the training and testing necessary", claims one of the class actions lodged in California (pdf).

If T-Mobile and Microsoft can really restore the data lost by every Sidekick customer then they may yet come out of this looking responsive, if not trustworthy. That won’t make the legal actions disappear, but it might restore some confidence in cloud services. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Net neutrality protestors slam the brakes on their OWN websites
Sites link up to protest slow lanes by bogging down pages
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Drag queens: Oh, don't be so bitchy, Facebook! Let us use our stage names
Handbags at dawn over free content ad network's ID policy
Who us, SHARE infrastructure? Networks reject gov proposal
Execs pour scorn on 'national roaming' outline – report
Net neutrality fans' joy as '2.3 million email' flood hits US Congress
FCC invites opinions in CSV format, after Slowdown day 'success'
'Serious flaws in the Vertigan report' says broadband boffin
Report 'fails reality test' , is 'simply wrong' and offers ''convenient' justification for FTTN says Rod Tucker
This flashlight app requires: Your contacts list, identity, access to your camera...
Who us, dodgy? Vast majority of mobile apps fail privacy test
Apple Watch will CONQUER smartwatch world – analysts
After Applelocalypse, other wristputers will get stuck in
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.