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Service management: The state we're in

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Webcast Last week we ran a live webcast on the huge topic of service management. This is now available on-demand.

Our 60-minute webcast features industry analysts Martin Atherton and Tony Lock of Freeform Dynamics, who donning business and IT hats respectively, as they assess the development of service management across the organisation.

Fuelled by Reg reader comments and our event moderator Tim Phillips, the conversation broaches several topics, including:

  • Where we are now in terms of IT and the Business
  • The architecture that today is built on
  • Burdens to the IT department
  • The tools of the trade
  • Some of the things to think about today

To stream this video straight to your browser you will need to log in to your The Register account. And away we go.

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