T-Mobile takes on patsy role in Microsoft Sidekick fallout
Danger: No services for next $100
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T-Mobile plans to compensate all Sidekick customers who lost their data following the extremely embarrassing server outage at Microsoft’s subsidiary company Danger on 2 October.
The telecoms giant, which markets and distributes the device, is offering Sidekick users who suffered a “significant and permanent” loss of personal data a $100 “customer appreciation” voucher.
Sidekick maker Danger was bought by Microsoft in 2008, since when its servers and backup devices have operated at Redmond data centres.
It’s not clear how many Sidekick customers were affected by the major server cockup, but what is surprising is the fact that T-Mobile - rather than Microsoft-Danger - has taken the hit from the epic data loss fallout, even though it had no control over how the backend was managed.
Microsoft said in a vague statement on Tuesday that there was still a chance of data recovery for Sidekick customers, however it didn’t reveal how much content could be reinstated.
“We, however, remain hopeful that personal content can be recovered for the majority of our customers,” said Redmond.
Meanwhile, T-Mobile’s “customer appreciation” voucher will be coughed up in addition to the free month of data service (worth around $20) that unhappy Sidekick punters have already been given.
Microsoft admitted earlier in the week that a "confluence of errors" from the server failure hit Danger's main and backup databases, causing the deeply shameful cloud computing data collapse. ®
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COMMENTS
Coy
If I followed the story before, Microsoft bought Sidekick's company for something other than this product, and wanted to drop it and strip out staff, but they were held to a strict contract by T-Mobile, hooray! If they're being coy about exactly how they have then proceeded to lose, essentially, the whole service, of providing and maintaining each customer's communications data store online, well, I assume they're embarrassed. And they're going to be sued very very hard.
Why would you store your data with a product or company called Danger? It's like using an invasestment company named Larceny and then being surprised that they Madoff with your money, waitaminute... I assume that gag was done at the time.
Michael C may be on to something
Rumour on t'internet is that MS had bled Danger dry of all it's tech staff onto it's own smartphone project (Zune phone - don't laugh)
Then they sent in their own server folks to convert everything from Sun+Oracle to MS+SQLServer - like they tried to do at Hotmail. Only this time they didn't do the install on a parallel site.
I've stopped wishing MS any ill...
I've stopped wishing MS any ill.
I have now transferred all my ill will to organisations who make deals with MS. There's far more opportunities to gloat that way.
Serve t-mobile right.
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