Feeds

T-Mobile takes on patsy role in Microsoft Sidekick fallout

Danger: No services for next $100

High performance access to file storage

T-Mobile plans to compensate all Sidekick customers who lost their data following the extremely embarrassing server outage at Microsoft’s subsidiary company Danger on 2 October.

The telecoms giant, which markets and distributes the device, is offering Sidekick users who suffered a “significant and permanent” loss of personal data a $100 “customer appreciation” voucher.

Sidekick maker Danger was bought by Microsoft in 2008, since when its servers and backup devices have operated at Redmond data centres.

It’s not clear how many Sidekick customers were affected by the major server cockup, but what is surprising is the fact that T-Mobile - rather than Microsoft-Danger - has taken the hit from the epic data loss fallout, even though it had no control over how the backend was managed.

Microsoft said in a vague statement on Tuesday that there was still a chance of data recovery for Sidekick customers, however it didn’t reveal how much content could be reinstated.

“We, however, remain hopeful that personal content can be recovered for the majority of our customers,” said Redmond.

Meanwhile, T-Mobile’s “customer appreciation” voucher will be coughed up in addition to the free month of data service (worth around $20) that unhappy Sidekick punters have already been given.

Microsoft admitted earlier in the week that a "confluence of errors" from the server failure hit Danger's main and backup databases, causing the deeply shameful cloud computing data collapse. ®

SANS - Survey on application security programs

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T dangles gigabit broadband plans over 100 US cities
So soon after a mulled Google Fiber expansion, fancy that
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
Turnbull gave NBN Co NO RULES to plan blackspot upgrades
NBN Co faces huge future Telstra bills and reduces fibre footprint
NBN Co plans fibre-to-the-basement blitz to beat cherry-pickers
Heading off at the pass operation given same priority as blackspot fixing
NBN Co in 'broadband kit we tested worked' STUNNER
Announcement of VDSL trial is not proof of concept for fibre-to-the-node
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.