Feeds

T-Mobile takes on patsy role in Microsoft Sidekick fallout

Danger: No services for next $100

Providing a secure and efficient Helpdesk

T-Mobile plans to compensate all Sidekick customers who lost their data following the extremely embarrassing server outage at Microsoft’s subsidiary company Danger on 2 October.

The telecoms giant, which markets and distributes the device, is offering Sidekick users who suffered a “significant and permanent” loss of personal data a $100 “customer appreciation” voucher.

Sidekick maker Danger was bought by Microsoft in 2008, since when its servers and backup devices have operated at Redmond data centres.

It’s not clear how many Sidekick customers were affected by the major server cockup, but what is surprising is the fact that T-Mobile - rather than Microsoft-Danger - has taken the hit from the epic data loss fallout, even though it had no control over how the backend was managed.

Microsoft said in a vague statement on Tuesday that there was still a chance of data recovery for Sidekick customers, however it didn’t reveal how much content could be reinstated.

“We, however, remain hopeful that personal content can be recovered for the majority of our customers,” said Redmond.

Meanwhile, T-Mobile’s “customer appreciation” voucher will be coughed up in addition to the free month of data service (worth around $20) that unhappy Sidekick punters have already been given.

Microsoft admitted earlier in the week that a "confluence of errors" from the server failure hit Danger's main and backup databases, causing the deeply shameful cloud computing data collapse. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.