Do users care about desktop support?
And is it worth measuring how much?
Mini-Poll This week we are looking at the problems of managing the desktop infrastructure and especially the question of its cost.
Tightly coupled with the whole topic of managing PC users is the effect that desktop support has on the whole perception of IT service delivery. We all know that if we ask a user what they think of IT there is a direct relationship between their level of satisfaction and how long ago they last had a "problem", whether self-inflicted or otherwise.
So just how do you measure desktop support? To delve into this we have put together a short poll to provide something to do before the next user calls in. Fill us in on how you measure desktop support effectiveness, what service level agreements you have in place with end users and how you gauge their perceptions of desktop support - always assuming that the users have evolved enough to have perceptions that can be gauged beyond "furious".