Feeds

Google unclogs its Postini

'System 7' mail delays sorted, says Chocolate Factory

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

Google says it has resolved the email delivery problems that plagued its Postini message management service for several hours yesterday, telling customers that no data was lost.

The company has also acknowledged the problem affected users in Europe. Previously, the company had indicated it was a US-only issue.

According to reports from Reg readers and posts to Google's support forums, the email delays first hit users in the US and the UK during the early morning hours Pacific time. And Google tells us the problem was resolved by 2:45 am on Wednesday.

The company says the delays were limited to Postini's "System 7," one of several systems running the hosted email management service, which Google acquired in 2007. "We experienced an issue that caused significant delays to inbound mail delivery for users on System 7," reads a company statement posted to the Postini support panel. "Engineering and Operations have resolved the issue, and mail delivery rates have returned to normal. Engineering and Operations continue to closely monitor the situation."

The statement also says that all mail should reach its intended destination. "During this incident, incoming messages may have been deferred; no messages were bounced or deleted. Some sending mail servers may have returned a 'failed delivery' notification after four hours, but continued to try to resend deferred messages (up to five days for a typical configuration)." Outbound mail delivery and filtering, Google said, were not affected

Google will post a full "incident report" to the support forum within the next 48 business hours.

When we first asked Google about the prolonged Postini clog, the company described the issue as "causing a delay in mail delivery for some Postini customers in the US." But following reports from European Reg, a company spokesman now tells us: "We understand that a small number of European customers may have also been affected."

Many users also said they had difficulty contacting the company during the outage/delay. And at least one reader tells The Reg that he continued to experience problems with Postini's service today (Wednesday), after Google said it had resolved the problem. ®

Protecting users from Firesheep and other Sidejacking attacks with SSL

More from The Register

next story
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
'Windows 9' LEAK: Microsoft's playing catchup with Linux
Multiple desktops and live tiles in restored Start button star in new vids
iOS 8 release: WebGL now runs everywhere. Hurrah for 3D graphics!
HTML 5's pretty neat ... when your browser supports it
'People have forgotten just how late the first iPhone arrived ...'
Plus: 'Google's IDEALISM is an injudicious justification for inappropriate biz practices'
Mathematica hits the Web
Wolfram embraces the cloud, promies private cloud cut of its number-cruncher
Mozilla shutters Labs, tells nobody it's been dead for five months
Staffer's blog reveals all as projects languish on GitHub
SUSE Linux owner Attachmate gobbled by Micro Focus for $2.3bn
Merger will lead to mainframe and COBOL powerhouse
iOS 8 Healthkit gets a bug SO Apple KILLS it. That's real healthcare!
Not fit for purpose on day of launch, says Cupertino
Not appy with your Chromebook? Well now it can run Android apps
Google offers beta of tricky OS-inside-OS tech
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.