Feeds

So what is service management?

More than a made up phrase?

  • alert
  • submit to reddit

The Power of One Brief: Top reasons to choose HP BladeSystem

Webcast Service management has been described as "made up tat", by some, and "doing the job properly", by others. Wherever your views lie, our experts want you to help fuel their debate as they cram into the Reg studio to make sense of this huge topic cunningly disguised by a small phrase - in our next live video broadcast, 10am BST, 7th October.

In this 60-minute special our panel takes on the task of spanning the development of service management in relation to IT and to the business at large. Along the way the panellists stop off at some old favourites and discuss tools of the trade; your best friend/worst nightmare - the service desk; transforming IT into a well-oiled service delivery machine; and how this might bring it into contact with a whole different bunch of service management stuff elsewhere in the business.

Join event moderator Tim Phillips, along with analysts Martin Atherton and Tony Lock from our old chums Freeform Dynamics as they thrash it out for your viewing pleasure. We know you have opinions on this topic so our panel are expecting some lively debate.

Get those questions prepped and sign up now.

In preparation for next week’s debate Martin and Tony have been busy in the studio having a good rummage around Service Management. You can download a copy of their conversation in audio format or stream the audio with slides version straight to your browser using the links below.

The duo’s 40-minute conversation features an in-depth look at the lie of the land today, what the future may bring and their pointers and advice for those considering Service Management.

MP3 Audio

Audio With Slides

The Essential Guide to IT Transformation

More from The Register

next story
Secure microkernel that uses maths to be 'bug free' goes open source
Hacker-repelling, drone-protecting code will soon be yours to tweak as you see fit
KDE releases ice-cream coloured Plasma 5 just in time for summer
Melty but refreshing - popular rival to Mint's Cinnamon's still a work in progress
NO MORE ALL CAPS and other pleasures of Visual Studio 14
Unpicking a packed preview that breaks down ASP.NET
Cheer up, Nokia fans. It can start making mobes again in 18 months
The real winner of the Nokia sale is *drumroll* ... Nokia
Put down that Oracle database patch: It could cost $23,000 per CPU
On-by-default INMEMORY tech a boon for developers ... as long as they can afford it
Another day, another Firefox: Version 31 is upon us ALREADY
Web devs, Mozilla really wants you to like this one
Google shows off new Chrome OS look
Athena springs full-grown from Chromium project's head
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.