Feeds

The tools of the trade: Cutting edge or a bit embarrassing?

Get your skills on

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

Workshop Do the phrases ‘cutting edge’ and ‘your IT shop’ constitute a contradiction in terms, or do you work in a sleek and streamlined vision of sci-fi IT?

When we asked you about this last year we got the impression that for most organisations it was more the former than the latter. That’s not to say you told us things were falling around your ears, just that it takes quite a lot of effort to keep your IT systems on the straight and narrow.

What came across loud and clear from the research was that it wasn’t so much the tools you used that were causing things to be less than optimal, but the gaps between them. Where the tools and skills exist everything tends to run smoothly.

However, it doesn’t matter how good the individual widgets are when it’s the view across the infrastructure that really matters – particularly if we’re trying to manage the capabilities we provide to the business as ‘services’. I say ‘if’, because the levels of fragmentation we currently work with don’t make it easy to get that ‘end to end view’ of a service. So maybe it’s a moot point, today at least.

Fig 1

Some unexpected findings emerged when we explored this idea of fragmentation further. The difference in the level of burden experienced by IT departments that consider their IT management environments to be highly co-ordinated, versus those that do not, isn’t nearly as clear cut as we might have thought. We also found that some organisations were still suffering despite having made efforts to the contrary.

The bottom line, we found, was that regardless of the approach taken to IT management, many organisations are not well placed to address new demands placed on IT. This is linked as much to the overall shortcomings of the IT management tools and solutions in place, as much as it is to individual strategies and buying criteria followed over time.

We’re not sure there are any easy answers when it comes to filling in the gaps. Theorists talk about maturity, and to be sure there is always further an organisation can go, but such models don’t really capture the complexities of managing the IT jungle, which is as much about staving off the encroaching chaos as moving things forward. One of the things we’d like to hear from you about is how you manage to strike a balance, and the efforts you find yourselves having to go to in order to achieve this.

The bottom line: is investment to improve ‘service management’ seen as a strategic priority in your organisation or are you reliant on coming up with your own tactical work-arounds, in a more reactive manner? Are you big on process, or getting the tools you need – particularly in the Current Economic Climate (TM)? For example, one of the Register readers told us he was using free tools from Spiceworks for his asset management requirements.

We know that free stuff and personal favourites have always been part and parcel of the IT practitioner’s toolbox. Are they now a prerequisite in the absence of real investment or are they actually pretty good? As usual, we’d love to hear from you. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Preview redux: Microsoft ships new Windows 10 build with 7,000 changes
Latest bleeding-edge bits borrow Action Center from Windows Phone
Google opens Inbox – email for people too thick to handle email
Print this article out and give it to someone tech-y if you get stuck
Microsoft promises Windows 10 will mean two-factor auth for all
Sneak peek at security features Redmond's baking into new OS
UNIX greybeards threaten Debian fork over systemd plan
'Veteran Unix Admins' fear desktop emphasis is betraying open source
Google+ goes TITSUP. But WHO knew? How long? Anyone ... Hello ...
Wobbly Gmail, Contacts, Calendar on the other hand ...
DEATH by PowerPoint: Microsoft warns of 0-day attack hidden in slides
Might put out patch in update, might chuck it out sooner
Redmond top man Satya Nadella: 'Microsoft LOVES Linux'
Open-source 'love' fairly runneth over at cloud event
prev story

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.