Feeds

Bank snafu Gmail missive never opened

And never will be

Providing a secure and efficient Helpdesk

The confidential email at the heart of a roundabout US lawsuit against Google was never opened, according to the bank that accidentally sent the missive to the wrong Gmail account.

This summer, according to court documents, an unnamed employee with the Wyoming-based Rocky Mountain Bank was asked by a customer to send some loan documents to a Gmail account used by a third party. But the employee mistakenly sent them to different Gmail account, along with another confidential file packed with the names, addresses, tax IDs, and loan info for 1,325 of the bank's customers.

The bank attempted to retrieve the documents, sending additional messages to the account, but did not receive a reply. And when Google rightly refused to release the identity of the person behind the account, the bank sued the web giant in federal court.

On Friday, the court issued a temporary restraining order, insisting that Google shut the account down and divulge whether the account was still active and whether the confidential info had been viewed. And if the account was indeed active, Google was also ordered to divulge the user's identity and contact information.

Google complied with the order, but in an email to The Reg, the company declined to say what information was revealed. Repeated calls to a lawyer for the Rocky Mountain Bank went unanswered, but according to a report from CNET News, the bank has said that the confidential message was never opened and that it has now been permanently deleted.

The case underlines what should be obvious to Google watchers: Though the company vows to protect your personal data, it can be compelled by court order or subpoena or natural security letter to divulge such info. And then there's the judge's ill-advised decision to order the deactivation of a bystander's email account.

According to court papers, it has now been reactivated. ®

New hybrid storage solutions

More from The Register

next story
Google recommends pronounceable passwords
Super Chrome goes into battle with Mr Mxyzptlk
Apple Pay is a tidy payday for Apple with 0.15% cut, sources say
Cupertino slurps 15 cents from every $100 purchase
Reddit wipes clean leaked celeb nudie pics, tells users to zip it
Now we've had all THAT TRAFFIC, we 'deplore' this theft
YouTube, Amazon and Yahoo! caught in malvertising mess
Cisco says 'Kyle and Stan' attack is spreading through compromised ad networks
TorrentLocker unpicked: Crypto coding shocker defeats extortionists
Lousy XOR opens door into which victims can shove a foot
Greater dev access to iOS 8 will put us AT RISK from HACKERS
Knocking holes in Apple's walled garden could backfire, says securo-chap
Microsoft to patch ASP.NET mess even if you don't
We know what's good for you, because we made the mess says Redmond
NORKS ban Wi-Fi and satellite internet at embassies
Crackdown on tardy diplomatic sysadmins providing accidental unfiltered internet access
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.