Feeds

Vodafone Music has disastrous relaunch

Near-total promotional clusterf*ck

Beginner's guide to SSL certificates

Vodafone's free music promotion last week saw overloaded servers, compatibility problems and customers getting billed - all of which bodes badly for the operator's upcoming 360 service.

Vodafone Music relaunched on Friday with a new client application and a promotional offer of ten free tracks - at least for customers who had the patience to keep trying to attach to the overloaded servers, had installed the right version of Adobe's Flash software, and weren't among the unfortunate few who got billed for their freebies.

Vodafone told us that the overloading was down to the service getting more traffic than usual on Friday, around 20 times apparently, though given the free music offer that could, perhaps, have been predicted.

The El Reg freetard desk managed to get nine of its entitlement downloaded before midnight, when the offer expired, thanks to broken connections and obscure errors:

Vodafone Music Error

Clearly the wrong version of Flash here - or is it?

Those errors persisted over the weekend, and when we took the matter up with Vodafone on Monday we were told that a new version of Adobe's Flash was needed: clearly we should have guessed.

But not everyone had such an easy fix, and the company has been crediting some customers with £5 to make up for the inconvenience of being unable to download their free music as promised.

Teething trouble with a new product is fair enough - but failing to predict heavy traffic generated by promotional offers, and being unable to generate useful error messages both augur ill for a company that sees service provision as its future. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.