Feeds

Keeping track of stuff: the secret of service management

Ship-shape inventories or a pain in the asset?

  • alert
  • submit to reddit

Remote control for virtualized desktops

Workshop IT gets asked to look after a lot of stuff which it may not have had a hand in procuring or specifying. Most organisations have IT procurement policies in place but it doesn’t mean they are followed by everyone. Compound by lots of years and add a bit of M&A here and there, and we can see how easy it might be to arrive at a point where IT is in charge of managing an estate of stuff it doesn’t know much about.

Whatever the state of the equipment-acquisition cycle in your organisation, IT and the business face a raft of new and established challenges. As well as trying to deliver services which cut it in terms of performance, security, availability and price, many organisations are now also being challenged to get even more granular in the search for efficiencies and cost control.

Business and IT operations are getting the microscopic treatment, whether it’s the amount of electricity being consumed or getting to grips with software licensing costs.

This level of insight can easily be provided by a decent asset management and inventory management solution. In simple terms it’ll tell us who has what equipment and what is deployed in the overall IT infrastructure. As important as the kit itself, asset management will also deliver up to date information on what is being run and where, and associated financial and service quality details.

Who, what, where, when... why?

Asset management can provide visibility into all manner of useful things which we can then exploit to deliver and manage superior services to the business. It’s pretty easy, so long as we tell the system everything it needs to know in the first place. Ah. The gaps in our knowledge might be costing us dearly.

The bottom line is that being rubbish at asset management costs money, whether you end up overpaying for maintenance on unused equipment or missing out on volume discount agreements. Not having a decent handle on what we own and thus what we can do with it puts us at a disadvantage. it also increases the risks of falling foul of industry or legal regulations, as well as affecting our ability to, in essence, be as competitive as we could be,

Getting it right, or at least getting on top of things, helps to maximise the use of IT and boosts the return we can eke from investments. It can improve reporting and decision-making and help the business become a little more agile as it knows what it can do and what it has to do it with. It can also help us reduce waste by identifying unnecessary expenditure and streamlining procurement.

So does your organisation have a handle on this stuff? When it comes to keeping track of things do you use a home-made widget or have a formal system in place? Are you 'Happy-go-Lucky', 'Practicing Pareto' (the 80:20 rule) or 'Super Organised'?

As usual we want hear about your experiences in relation to asset management, particularly: why you believe your organisation has it licked, why you can’t seem to get it right, or the reasons for not choosing to follow this discipline at all. Get scribbling.

Intelligent flash storage arrays

More from The Register

next story
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
NSA SOURCE CODE LEAK: Information slurp tools to appear online
Now you can run your own intelligence agency
Microsoft: Your Linux Docker containers are now OURS to command
New tool lets admins wrangle Linux apps from Windows
Microsoft adds video offering to Office 365. Oh NOES, you'll need Adobe Flash
Lovely presentations... but not on your Flash-hating mobe
You stupid BRICK! PCs running Avast AV can't handle Windows fixes
Fix issued, fingers pointed, forums in flames
HTML5 vs native: Harry Coder and the mudblood mobile app princes
Developers just want their ideas to generate money
prev story

Whitepapers

Driving business with continuous operational intelligence
Introducing an innovative approach offered by ExtraHop for producing continuous operational intelligence.
Why CIOs should rethink endpoint data protection in the age of mobility
Assessing trends in data protection, specifically with respect to mobile devices, BYOD, and remote employees.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Reducing the cost and complexity of web vulnerability management
How using vulnerability assessments to identify exploitable weaknesses and take corrective action can reduce the risk of hackers finding your site and attacking it.