Feeds

Novell forces customers to pay for maintenance

Patches and service packs? That'll cost ya

Providing a secure and efficient Helpdesk

The Rethink

First, partners and users complained that a lot of the content that Novell contends is its own "intellectual property" in its support knowledge bases is actually coming from partners and users. Restricting access to the knowledge base was therefore a bit suicidal, and after hearing the complaints and listening, Dragoon said that Novell was going to reverse this policy and would be notifying customers and partners shortly of this change.

The second change is one of timing, not a reversal of policy by Novell, requiring customers to be on a maintenance contract to get service packs and patches for Novell's software. Dragoon says that Novell will extend that original November 15 deadline into 2010 to give customers more time to plan and budget for the changes.

Dragoon is completely unapologetic about this change, by the way. "Novell is one of the outliers in not charging for security patches and technical documents," he said, explaining Novell's original plan. "Frankly, the long-term viability of these products depends on Novell having a revenue stream to continue to innovate."

Dragoon says that Novell is well aware that the one big exception to this characterization is Microsoft, which does not charge for patches and updates as well as for security patches. "But they charge you in different ways."

Novell's original communiqués with its partners and users were poorly worded in that they didn't say what products would be affected by the changes. Hopefully Novell will be more precise when it talks to end users the next time, but in the meantime, El Reg can tell you generally what products this change in patch and service pack access applies to: Open Enterprise Server (the hybrid NetWare/Linux stack), GroupWise (its messaging and groupware), its PlateSpin, Managed Objects, and ZENworks systems management tools, and its identity and security management products. ®

Beginner's guide to SSL certificates

More from The Register

next story
ONE MILLION people already running Windows 10
A third of them are doing it in VMs, but early feedback focuses on frippery
Sign off my IT project or I’ll PHONE your MUM
Honestly, it’s a piece of piss
Netscape Navigator - the browser that started it all - turns 20
It was 20 years ago today, Marc Andreeesen taught the band to play
Torvalds CONFESSES: 'I'm pretty good at alienating devs'
Admits to 'a metric ****load' of mistakes during work with Linux collaborators
Sway: Microsoft's new Office app doesn't have an Undo function
Content aggregation, meet the workplace ... oh
Do Moan! MONSTER 6-day EMAIL OUTAGE hits Domain Monster
Customers freaked out by frightful service
Ploppr: The #VultureTRENDING App of the Now
This organic crowd sourced viro- social fertiliser just got REAL
Return of the Jedi – Apache reclaims web server crown
.london, .hamburg and .公司 - that's .com in Chinese - storm the web server charts
NetWare sales revive in China thanks to that man Snowden
If it ain't Microsoft, it's in fashion behind the Great Firewall
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.