Do you:
- Use an IPT/VoIP solution you are largely content with Use an IPT/VoIP solution you have some reservations about Use an IPT/VoIP solution you are considering throwing out Use analogue telephony having previously thrown out IPT/VoIP Use analogue telephony but have some views on IPT/VoIP
Other (please specify)

How long have you used VoIP in your organisation?
- Less than a year 1-2 years 3-5 years Over five years

Which form of IPT/VoIP do you predominantly use in your business, or which did you use before it was replaced?
- Skype Some other 'public' VoIP service Hosted business service delivered over existing broadband to small/home office Hosted business service delivered over dedicated connection to small/home office Hybrid service, using existing PBX within the business, with VoIP functionality overlay, delivered via a service provider Single IP PBX installed on the premises Multiple on premise IP PBXs installed across different locations
Other (please specify)

How does/did the service perform with regard to call quality from a user perspective compared to traditional analogue telephony?
- Much better A bit better On a par A bit worse Much worse

How does/did the service compare to traditional analogue telephony in terms of features and functionality (that you actually use)?
- Much better A bit better On a par A bit worse Much worse

How would you describe the return on investment or value for money over a three-year period (real or anticipated), taking into account initial setup/equipment costs (if any), ongoing service charges, and other running costs (eg support and maintenance)?
- Excellent Good Questionable Poor Don't know

What was your experience like when transitioning to VoIP?
- Really smooth, no problems at all OK, but it could have been easier Awful, lots of problems Don't know/before my time

What is your overall view of IPT/VoIP, considering account features, quality, value for money and everything else?
- Great – definitely worthwhile I like VoIP, but would have been better with a hosted solution I like VoIP, but would have been better with a hybrid (own equipment with VOIP overlay) solution I like VoIP, but would have been better with a full premise-based solution The old system was just as good The old system was better

Any comments on IPT/VoIP in general before you go?

How large is your organisation?
- Fewer than 10 employees 10-50 employees 50-250 employees 250-5,000 employees 5,000-50,000 employees More than 50,000 employees