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Reg Reader Studies The benefits of IP telephony (IPT) are now increasingly understood, and as offerings proliferate, we are starting to see wider scale adoption become reality across all types of business. But has the move to IPT been all it’s cracked up to be?

Are problems around service and call quality still causing major headaches? What model is proving the best for businesses?

With this in mind, we would like to hear from Reg readers who have used or are using IPT/VoIP. If you have some experience of this, tell us all about it.

Do you:

Other (please specify)

How long have you used VoIP in your organisation?

Which form of IPT/VoIP do you predominantly use in your business, or which did you use before it was replaced?

Other (please specify)

How does/did the service perform with regard to call quality from a user perspective compared to traditional analogue telephony?

How does/did the service compare to traditional analogue telephony in terms of features and functionality (that you actually use)?

How would you describe the return on investment or value for money over a three-year period (real or anticipated), taking into account initial setup/equipment costs (if any), ongoing service charges, and other running costs (eg support and maintenance)?

What was your experience like when transitioning to VoIP?

What is your overall view of IPT/VoIP, considering account features, quality, value for money and everything else?

Any comments on IPT/VoIP in general before you go?

How large is your organisation?

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