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Microsoft Live Messenger in worldwide hiccup

Instant error codes

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Users across the globe are reporting that they're unable to log-in to Microsoft's Live Messenger instant messaging service.

According to Reg readers in the UK and users worldwide posting to Twitter and Microsoft's help forums, attempts to log-in have been repeatedly met with the error code 85AE001D.

According to some, the error is accompanied by a message saying that the user's contact list is not available:

WE CAN'T SIGN YOU IN TO WINDOWS LIVE MESSENGER

YOUR CONTACT LIST IS NOT AVAILABLE RIGHT NOW, PLEASE TRY AGAIN LATER

ERROR CODE: 85AE001D

Users are seeing the glitch on both PCs and mobiles.

We have contacted Microsoft about the issue, and a company spokesperson says it does not have a comment on the issue.

Reports indicate the problem is affecting users in the UK, Europe, Singapore, Brazil, and Canada - among other locations. ®

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Latest Comments

I'd kill for that error.

At least it would be getting somewhere. I'm stuck with something that appears to be port related and the corp firewall, it say no.

I'm guessing here, but my money's on the voice 'n video side. Looking at what this wants, it needs a right shedload of open ports. I reckon that the older versions (8.5 and lower) just used to accept that they were closed, disable the cruft and get on with the real job at hand that you installed the sodding thing for in the first place. The new versions sit in a corner and sulk. Can't for the life of me figure out why they'd make this change though, assuming that I'm on the right track (although sheer blind stupidity's got to be a prime suspect).

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@Mighty Error Code Number !

While I agree with the sentiment, only the low 16 bits are used for the error code. The high 16 bits are used to identify the source and provide other classification info:

http://msdn.microsoft.com/en-us/library/ms819773.aspx

So if it's a genuine windows error, it's code 0x1D (29).

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Re: Skype

I think that even Microsoft users have levels to which they will not stoop.

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