Feeds

Orange issues Heroic update

But T-Mobile still out of Touch

Secure remote control for conventional and virtual desktops

Orange has been in touch to let us know its variant update to the HTC Hero is now available, leaving just T-Mobile customers struggling with last year's software.

Both operators sell the handset, with T-Mobile branding it the G2 Touch, but customers have been frustrated at the speed with which the two networks have struggled to create variant versions of the latest update, denying customers access to significant performance improvements as well as numerous bug fixes.

All operators apply variant settings and branding to handsets, to a greater or lesser degree depending on the network, the handset and the subsidy offered. But that takes time, and delays both the launch of the (variant) handset and availability of subsequent updates: the latter being an increasingly important issue.

Some Orange customers have managed to install an unofficial update, but that's no longer necessary, as an official update for Orange users is now available from HTC. T-Mobile, meanwhile, is asking its customers to be patient, telling them (via a forum posting) that development has been accelerated and they should be able to download an official update within the week, though the company still hasn't responded to our questions on the matter.

T-Mobile's G2 Touch is more heavily branded than Orange's, so it makes sense that it would take longer, though the company admits that customer complaints about the delay have taken it by surprise:

"The G2 update was initially scheduled for release at the end of October / early November. However, as a result of your feedback on our forum this is no longer the case."

Operators do get early access to updates, and will need to work more closely with manufacturers in future to reduce the time it takes to apply the variant, or make their variants easier to apply. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
TEEN RAMPAGE: Kids in iPhone 6 'Will it bend' YouTube 'prank'
iPhones bent in Norwich? As if the place wasn't weird enough
George Clooney, WikiLeaks' lawyer wife hand out burner phones to wedding guests
Day 4: 'News'-papers STILL rammed with Clooney nuptials
iPAD-FONDLING fanboi sparks SECURITY ALERT at Sydney airport
Breaches screening rules cos Apple SCREEN ROOLZ, ok?
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Apple's new iPhone 6 vulnerable to last year's TouchID fingerprint hack
But unsophisticated thieves need not attempt this trick
The British Museum plonks digital bricks on world of Minecraft
Institution confirms it's cool with joining the blocky universe
How the FLAC do I tell MP3s from lossless audio?
Can you hear the difference? Can anyone?
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.