Feeds

Apple seeks cure for iPhone battery woes

Direct fanboi contact

Choosing a cloud hosting partner with confidence

Stung by a torrent of complaints about its iPhone 3.1 OS update, Apple has contacted some affected users and asked them for their help in tracking down one of its many problems: poor battery life.

As we reported last week, Apple's discussion boards - among other websites - have been alive with posts from users who have experienced a wide variety of problems, including iPhones inexplicably slipping into an unresponsive "Coma Mode", having trouble making and receiving calls, experiencing Wi-Fi troubles, having their tethering disabled on "legally" unlocked phones outside of the US, and more.

But the problem that Apple is now focusing on, according to The iPhone Blog, is poor battery life.

TiPB reports that Apple has contacted an "undisclosed number of users" who posted their troubles on Apple's discussion boards, asking them to answer 11 questions about their iPhone usage as it relates to battery drain.

According to TiPB, the note that Apple sent to the chosen few includes an attachment that installs a profile - a developer-level app-provisioning scheme - that allows the installation of an Apple-supplied Battery Life Logging utility.

This utility gathers battery-life data logs and syncs those logs to iTunes. Apple asks that those who have been provided with the utility then send those logs to Apple for diagnostic purposes.

The Reg is well pleased that Apple has taken this step to track down the cause of at least one of the many reported problems of iPhone OS 3.0. But we also agree with the many commenters to TiPB's report who express hope that Cupertino is also actively examining the more serious problem of "Coma Mode."

We have to admit, however, that these latest problems tempt us to pine nostalgically for the days of, say, the Motorola DynaTAC 8000X, when all a phone did was make calls. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Sea-Me-We 5 construction starts
New sub cable to go live 2016
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
Surprise: if you work from home you need the Internet
Buffer-rage sends Aussies out to experience road rage
EE buys 58 Phones 4u stores for £2.5m after picking over carcass
Operator says it will safeguard 359 jobs, plans lick of paint
MOST iPhone strokers SPURN iOS 8: iOS 7 'un-updatening' in 5...4...
Guess they don't like our battery-draining update?
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.