Feeds

Getting a handle on the virtual help desk

Calling all BOFH’s

  • alert
  • submit to reddit

The Essential Guide to IT Transformation

Webcast For those of you managing desktop real-estate, we’ve got a treat – a live webcast that will show you how to reduce your costs, simplify your processes and save you time.

Hosted by Reg superstar Tim Phillips, this live seminar will demonstrate how to win the hearts and minds of your customer-base through well chosen management tools, along with techniques that promise to make IT Support look good to their customers.

You can join us right here.

Joining Tim on the couch is support industry expert Pete McGarahan, who will discuss how your organisation can leverage the virtual support model to improve your support centre performance, reduce operational costs and retain top technical talent

Virtual support centres — technical support centres and IT service desks that allow agents to be situated anywhere — deliver a number of significant benefits that impact both bottom and top-line financials for the organizations implementing them.

Business drivers for implementing a virtual support centre (VSC) model include:

• Reduced cost of operations

• Improved service delivery and customer satisfaction

• Improved employee satisfaction

We all know that the help desk support centre is constantly challenged with providing high-quality, seamless and immediate support to their customers, while maintaining flexibility, agility and a low operational cost structure. And, similarly, we know that the support centre is one of the most under-appreciated operations in the business.

This seminar, however, can help you correct that by enhancing front line support services and delivering quality returns that will impress your customers and lead to organizational benefits across the board.

Together, Tim and Pete will show you…

  • Five strategies for quickly and effectively implementing a virtual support centre
  • How to leverage remote support technology to build a successful virtual support centre
  • How Citrix GoToAssist can give your team the tools it needs to deliver faster, more efficient support while streamlining operations and reducing costs

And much more besides.

The event kicks off at 3pm on September 24. We hope to see you there. ®

Application security programs and practises

More from The Register

next story
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.