Feeds

Getting a handle on the virtual help desk

Calling all BOFH’s

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

Webcast For those of you managing desktop real-estate, we’ve got a treat – a live webcast that will show you how to reduce your costs, simplify your processes and save you time.

Hosted by Reg superstar Tim Phillips, this live seminar will demonstrate how to win the hearts and minds of your customer-base through well chosen management tools, along with techniques that promise to make IT Support look good to their customers.

You can join us right here.

Joining Tim on the couch is support industry expert Pete McGarahan, who will discuss how your organisation can leverage the virtual support model to improve your support centre performance, reduce operational costs and retain top technical talent

Virtual support centres — technical support centres and IT service desks that allow agents to be situated anywhere — deliver a number of significant benefits that impact both bottom and top-line financials for the organizations implementing them.

Business drivers for implementing a virtual support centre (VSC) model include:

• Reduced cost of operations

• Improved service delivery and customer satisfaction

• Improved employee satisfaction

We all know that the help desk support centre is constantly challenged with providing high-quality, seamless and immediate support to their customers, while maintaining flexibility, agility and a low operational cost structure. And, similarly, we know that the support centre is one of the most under-appreciated operations in the business.

This seminar, however, can help you correct that by enhancing front line support services and delivering quality returns that will impress your customers and lead to organizational benefits across the board.

Together, Tim and Pete will show you…

  • Five strategies for quickly and effectively implementing a virtual support centre
  • How to leverage remote support technology to build a successful virtual support centre
  • How Citrix GoToAssist can give your team the tools it needs to deliver faster, more efficient support while streamlining operations and reducing costs

And much more besides.

The event kicks off at 3pm on September 24. We hope to see you there. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
Apple SILENCES Bose, YANKS headphones from stores
The, er, Beats go on after noise-cancelling spat
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.