Feeds

Getting a handle on the virtual help desk

Calling all BOFH’s

  • alert
  • submit to reddit

Internet Security Threat Report 2014

Webcast For those of you managing desktop real-estate, we’ve got a treat – a live webcast that will show you how to reduce your costs, simplify your processes and save you time.

Hosted by Reg superstar Tim Phillips, this live seminar will demonstrate how to win the hearts and minds of your customer-base through well chosen management tools, along with techniques that promise to make IT Support look good to their customers.

You can join us right here.

Joining Tim on the couch is support industry expert Pete McGarahan, who will discuss how your organisation can leverage the virtual support model to improve your support centre performance, reduce operational costs and retain top technical talent

Virtual support centres — technical support centres and IT service desks that allow agents to be situated anywhere — deliver a number of significant benefits that impact both bottom and top-line financials for the organizations implementing them.

Business drivers for implementing a virtual support centre (VSC) model include:

• Reduced cost of operations

• Improved service delivery and customer satisfaction

• Improved employee satisfaction

We all know that the help desk support centre is constantly challenged with providing high-quality, seamless and immediate support to their customers, while maintaining flexibility, agility and a low operational cost structure. And, similarly, we know that the support centre is one of the most under-appreciated operations in the business.

This seminar, however, can help you correct that by enhancing front line support services and delivering quality returns that will impress your customers and lead to organizational benefits across the board.

Together, Tim and Pete will show you…

  • Five strategies for quickly and effectively implementing a virtual support centre
  • How to leverage remote support technology to build a successful virtual support centre
  • How Citrix GoToAssist can give your team the tools it needs to deliver faster, more efficient support while streamlining operations and reducing costs

And much more besides.

The event kicks off at 3pm on September 24. We hope to see you there. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
DOUBLE BONK: Testy fanbois catch Apple Pay picking pockets
Users wail as tapcash transactions are duplicated
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
In the next four weeks, 100 people will decide the future of the web
While America tucks into Thanksgiving turkey, the world will be taking over the net
Microsoft EU warns: If you have ties to the US, Feds can get your data
European corps can't afford to get complacent while American Big Biz battles Uncle Sam
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.