T-Mobile's G2 denied the update Touch
Fixes are holding out for a Hero
Earlier this week HTC released an update to the software on its Hero handset, but T-Mobile customers who thought their handsets were equally Heroic are being left behind.
Users of HTC's Hero handset have already got their hands on the latest update, which improve the interface speed while fixing various bugs on the device. But T-Mobile customers touting G2 Touch handsets are having to live with the lag, and bugs, while the company tweaks the software, despite the fact that the two handsets are identical.
This is nothing new of course: ever since manufacturers started updating handset software there has been an irritating lag while operators applied their own branding to each the new version. This has prompted some customers to risk applying vanilla patches to variant phones, with variable results.
When it comes to the G2 Touch - as T-Mobile likes their variant of HTC's Hero to be known - there's no telling when the latest patch is going to arrive, despite numerous postings on the support forums and obvious customer frustration. Orange also offers the HTC Hero, but Orange customers can install the patch direct from HTC*, so no lag there.
Over the years there have been various attempts to create a standard "operator preferences" file which could be distributed along with standard patches, or automatically reapplied when a new version is installed. Operators all have their own ideas about what constitutes their preferences, however, and the subsidy they're prepared to put on the handset will depend largely on the amount of customisation possible.
We've asked T-Mobile when they expect to have the tweaked version out, but are still waiting for a response.
Some G2 Touch users have given up on T-Mobile and have found ways to install the standard release from HTC. This will fix the bugs and get a more responsive handset at the cost of invalidating their warranty, not to mention losing access to all those features to which T-Mobile likes to provide quick access. ®
* We're hearing from some Orange customers that they've not been able to install the update, while others have managed it, so we'll let you know what the official line is when we hear back from Orange.
G2 Touch Update lands in 10 days
According to the t-mobile forums the update for the G2 Touch should be out within 10 days. t-mobile will update the forum on Wednesday to confirm timelines.
If I hadn't rooted the unit and installed the update from MoCaDo, I'd have done the same.
As a network partner, T-Mobile (and Orange) should've known about this update for some time and should've been preparing since then.
My last four phones have been from HTC and every one of them have improved drastically with the first firmware update. Arguably they should just test for a lot longer, but I imagine there's huge pressure on the industry to get phones out quickly.
Paris because she knows exactly how to root a unit.
T-Mobile customer -updtd OK from HTC site...
Started reading more about this and I managed to update my T-Mobile HTC Hero phone using the update issued from the HTC website just following the instructions on their site. Accepted my serial number ok and let me download the firmware.
I purchased my handset from an online company that is well advertised on this site :D. The handset was unbranded so it had no T-Mobile logos on.
My firmware version was previously build 1.76.405.6
Ran the update forgetting to back up my photos and Footprints but luckily they were stored on the card and were still there after the update - phew!
I am now running a snappier interface - Not sure if all those valuable mili-seconds I have saved have been worth going through the update but I can now sleep better.