Feeds

T-Mobile's G2 denied the update Touch

Fixes are holding out for a Hero

Secure remote control for conventional and virtual desktops

Earlier this week HTC released an update to the software on its Hero handset, but T-Mobile customers who thought their handsets were equally Heroic are being left behind.

Users of HTC's Hero handset have already got their hands on the latest update, which improve the interface speed while fixing various bugs on the device. But T-Mobile customers touting G2 Touch handsets are having to live with the lag, and bugs, while the company tweaks the software, despite the fact that the two handsets are identical.

This is nothing new of course: ever since manufacturers started updating handset software there has been an irritating lag while operators applied their own branding to each the new version. This has prompted some customers to risk applying vanilla patches to variant phones, with variable results.

When it comes to the G2 Touch - as T-Mobile likes their variant of HTC's Hero to be known - there's no telling when the latest patch is going to arrive, despite numerous postings on the support forums and obvious customer frustration. Orange also offers the HTC Hero, but Orange customers can install the patch direct from HTC*, so no lag there.

Over the years there have been various attempts to create a standard "operator preferences" file which could be distributed along with standard patches, or automatically reapplied when a new version is installed. Operators all have their own ideas about what constitutes their preferences, however, and the subsidy they're prepared to put on the handset will depend largely on the amount of customisation possible.

We've asked T-Mobile when they expect to have the tweaked version out, but are still waiting for a response.

Some G2 Touch users have given up on T-Mobile and have found ways to install the standard release from HTC. This will fix the bugs and get a more responsive handset at the cost of invalidating their warranty, not to mention losing access to all those features to which T-Mobile likes to provide quick access. ®

* We're hearing from some Orange customers that they've not been able to install the update, while others have managed it, so we'll let you know what the official line is when we hear back from Orange.

Beginner's guide to SSL certificates

More from The Register

next story
Xperia Z3: Crikey, Sony – ANOTHER flagship phondleslab?
The Fourth Amendment... and it IS better
Don't wait for that big iPad, order a NEXUS 9 instead, industry little bird says
Google said to debut next big slab, Android L ahead of Apple event
Microsoft to enter the STRUGGLE of the HUMAN WRIST
It's not just a thumb war, it's total digit war
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Netscape Navigator - the browser that started it all - turns 20
It was 20 years ago today, Marc Andreeesen taught the band to play
A drone of one's own: Reg buyers' guide for UAV fanciers
Hardware: Check. Software: Huh? Licence: Licence...?
The Apple launch AS IT HAPPENED: Totally SERIOUS coverage, not for haters
Fandroids, Windows Phone fringe-oids – you wouldn't understand
Apple SILENCES Bose, YANKS headphones from stores
The, er, Beats go on after noise-cancelling spat
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.