Feeds

T-Mobile's G2 denied the update Touch

Fixes are holding out for a Hero

Application security programs and practises

Earlier this week HTC released an update to the software on its Hero handset, but T-Mobile customers who thought their handsets were equally Heroic are being left behind.

Users of HTC's Hero handset have already got their hands on the latest update, which improve the interface speed while fixing various bugs on the device. But T-Mobile customers touting G2 Touch handsets are having to live with the lag, and bugs, while the company tweaks the software, despite the fact that the two handsets are identical.

This is nothing new of course: ever since manufacturers started updating handset software there has been an irritating lag while operators applied their own branding to each the new version. This has prompted some customers to risk applying vanilla patches to variant phones, with variable results.

When it comes to the G2 Touch - as T-Mobile likes their variant of HTC's Hero to be known - there's no telling when the latest patch is going to arrive, despite numerous postings on the support forums and obvious customer frustration. Orange also offers the HTC Hero, but Orange customers can install the patch direct from HTC*, so no lag there.

Over the years there have been various attempts to create a standard "operator preferences" file which could be distributed along with standard patches, or automatically reapplied when a new version is installed. Operators all have their own ideas about what constitutes their preferences, however, and the subsidy they're prepared to put on the handset will depend largely on the amount of customisation possible.

We've asked T-Mobile when they expect to have the tweaked version out, but are still waiting for a response.

Some G2 Touch users have given up on T-Mobile and have found ways to install the standard release from HTC. This will fix the bugs and get a more responsive handset at the cost of invalidating their warranty, not to mention losing access to all those features to which T-Mobile likes to provide quick access. ®

* We're hearing from some Orange customers that they've not been able to install the update, while others have managed it, so we'll let you know what the official line is when we hear back from Orange.

The Power of One Infographic

More from The Register

next story
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
You didn't get the MeMO? Asus Pad 7 Android tab is ... not bad
Really, er, stands out among cheapie 7-inchers
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
BEST BATTERY EVER: All lithium, all the time, plus a dash of carbon nano-stuff
We have found the Holy Grail (of batteries) - boffins
Cheer up, Nokia fans. It can start making mobes again in 18 months
The real winner of the Nokia sale is *drumroll* ... Nokia
Microsoft confirms secret Surface will never see the light of day
Microsoft's form 8-K records decision 'not to ship a new form factor'
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.