Student loans company says 'we're not overloaded'
Starving students too weak to argue
The Student Loans Company has insisted its systems are coping with a surge of applications despite complaints of a rising backlog of applications ahead of the new academic year.
Up to 50,000 students face starting term without full loans. Late applicants have been promised provisional payments. Student forums are still full of students, and their parents, struggling to get their questions answered.
The NUS complained today that the company had given repeated assurance that "significant backlogs would not be a problem, but now it is apparent that this is not the case".
But the SLC said it was dealing with a record number of applications and only students who applied late were facing delays. A spokeswoman told the Register its systems were holding up well, but there were delays getting through to call centres.
The SLC statement said:
We’re sorry that our customers are experiencing difficulties getting through to our customer advisors at Student Finance England. This year, we have received record numbers of applications and calls. We have processed the majority of applications from across the UK and we are processing thousands more every day. We are currently processing late applications that were submitted in mid-late August. Any customer who has applied on time should be paid on time, once they have registered at university.
We are encouraging students to review the status of their application online and also to check the website where we will be posting regular updates.
We acknowledge that this will be a worrying time for those students affected. We will process applications and deal with enquiries as quickly as possible. Would-be students are advised to check www.direct.gov.uk/studentfinance
The company has already increased call centre capacity to try and deal with the increased workload.
SLC is also warning students not to be fooled by phishing emails claiming to be from the loan provider asking bogus security questions. ®
Re: The cost of education these day
>You do realise that you have to pay your several thousand pounds tuition fees upfront from these loans?
No you don't. Do you really go to university? I've just arranged to pay for my lads' fees by interest free instalments.
>All the middle class kids will get mummy and daddy to sub them the money until the loan comes in.
There are only two things that I don't like being called middle class is one of them and a Tory is the other. I've worked damn hard so that those of my children which have chosen (or have yet to choose) to go to university can do so without depending on outside financial aid. Oh, and I wouldn't for one moment think of what we are paying as a sub, it's part of parenting. Hopefully my children will be in a better position then me to provide for and help their own children, so we progress. If your parents didn't have the same work ethic or attitude towards their children then I think it's best to keep that chip on your shoulder to yourself.
i never did figure out why they wouldnt give us the loan Before we got there
then i learned you'd spend it because your only human, managed to blow my loan on 5 for 20 deals on vhs tapes at HMV and booze of course
i then got double shafted because i was skint and had lots of VHS tapes when DVD was around the corner DOH!
beer because students etc.....
Re: The reason is obvious
Don't you ever read the Guardian, Neil?