Feeds

Apple sends iPhones into 'Coma Mode'

iPhone 3.1: The 'buggiest' update yet

Secure remote control for conventional and virtual desktops

Complaints about Apple's new iPhone OS 3.1 are flooding the web, with one poster calling it "the buggiest update that Apple has yet released for the iPhone."

The problems being reported are legion. They include iPhones becoming totally unresponsive, dropped calls, poor battery life, difficulties with Wi-Fi connections, failed Microsoft Exchange syncing, dead GPS service, loss of signal after syncing, tethering no longer working in "legally" unlocked phones outside the US, and more.

It should, of course, be noted that on some message boards there's an "everything's fine with mine" post for every complaint - and we've experienced no problems with OS 3.1 on our iPhone 3GS - but the sheer volume of problems being reported can't be ignored.

Take the unresponsive-iPhone reports, for example. Tartly dubbed "Coma Mode," it's a hot topic on Apple's own Apple's "Using iPhone" user forum.

Reports vary, but they have one common thread: that the iPhone chooses to simply disregard all input and needs to be fully rebooted before it will work again. Users report seemingly random occurences, sometimes when the phone has been put to sleep, sometimes when it's locked, and sometimes just whenever it feel like it.

A blogger at the Detroit News provided a detailed description of his attempted - and unsuccessful - workarounds, and a poster in an Apple thread entitled "Mysterious random total shut downs following 3.1 update" described how he reset his iPhone to factory settings, restored it, set Autolock to Off, deleted his email account, and removed all third party apps - all to no avail.

That poster also tried to downgrade his iPhone OS to version 3.0 - but, unfortunately, Apple's iTunes doesn't provide that option. One tech-savvy user, however, has posted a YouTube video of how he used the Mac OS X Terminal to restore iPhone OS 3.0 from an iPhone running the iPhone 3.1 beta.

Finally, as of Thursday morning in a decidedly unscientific poll on Phones Review, 70 per cent of respondents had answered the question "Is your Apple iPhone useless after 3.1 update?" with "Yes and I am so ticked off."

Even those lucky enough to have their iPhone remain functional after the OS 3.1 update are expressing frustration. On the Apple discussion boards alone, there are threads devoted to problems making and receiving calls even when a strong signal is available, reduced battery life, flaky Wi-Fi, and disabling of tethering in unlocked phones outside of the US.

Other users have reported a loss of signal after syncing (YouTube video), and a multitude of problems reported on MacInTouch, Macworld, and iPhone Chat, including problems with GPS service, the ability to restore, and many, many other problems.

And there's also a thread on the Apple discussion boards and a series of posts on DSLReports about the inability to sync with Microsoft Exchange on iPhone 3G phones that have been upgraded to OS 3.1. This frustration, however, involves the new hardware encryption in the iPhone 3GS, and AppleInsider has a comprehensive article explaining the problem and providing a server-side workaround for iPhone 3G users.

Apple did not respond to our request for comment. ®

The essential guide to IT transformation

More from The Register

next story
Apple's iWatch? They cannae do it ... they don't have the POWER
Analyst predicts fanbois will have to wait until next year
The agony and ecstasy of SteamOS: WHERE ARE MY GAMES?
And yes it does need a fat HDD (or SSD, it's cool with either)
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
Apple to build WORLD'S BIGGEST iStore in Dubai
It's not the size of your shiny-shiny...
Just in case? Unverified 'supersize me' iPhone 6 pics in sneak leak peek
Is bigger necessarily better for the fruity firm's flagship phone?
Steve Jobs had BETTER BALLS than Atari, says Apple mouse designer
Xerox? Pff, not even in the same league as His Jobsiness
Apple analyst: fruity firm set to shift 75 million iPhones
We'll have some of whatever he's having please
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?