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Virgin cops to bad routing

Leeds users get nothing at all

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Multiple problems are afflicting the Virgin network this week, with some customers in Leeds lacking connectivity completely, while the rest are just missing the popular parts of the net.

The Leeds problem is still under investigation, but it has left customers without broadband, TV, or even telephone services, which puts the routing issues suffered by the rest of the Virgin network into perspective.

The problems in Leeds started this morning, around 09:30, and we're still waiting to see more details, but the company has told us that the routing issue is "affecting some customers trying to visit a certain US web sites such as facebook.com." and that Virgin is "working as a high priority to identify the affected sites and...implementing workarounds to re-route traffic wherever possible." The company also told us they'd appreciate a traceroute from anyone having problems, assuming they don't live in Leeds.

So, if you're not in Leeds then you shouldn't expect to get some US web sites. And if you are in Leeds, then don't expect to see anything at all. Probably time to visit the pub instead. ®

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