Feeds

Ryanair faces ban on luggage charge auto-opt-in

Stealth tactics to be stopped

Security for virtualized datacentres

Budget airline Ryanair is on a collision course with the European Commission over a proposed ban on opting web customers in to extra luggage and insurance charges by default.

Brussels plans to outlaw such practices for all e-commerce websites.

Ryanair - well known for charging extra to carry hold luggage, and for its websites' assumption that customers want to pay the charge - is likely to be one of the highest profile companies to be forced to change its business practices.

Other travel operators and retailers are also guilty in the Commission's eyes of taking advantage of online customers' tendency to click through purchase screens without checking what extra charges they may have incurred.

David Mair, head of the Commission's consumer markets unit, said figures from a train company had showed take-up of an ancilliary services online jumped from about 20 per cent to more than 60 per cent when the options were ticked by default. Customers were being harmed, he added.

The ban, although sure to attract fire from Ryanair's famously combative PR corps, is likely to be one of the more popular of a package designed to harmonise consumer rights across the bloc.

Currently working their way through the convoluted European legislative system, the laws as envisaged by the Commission would cut the period when UK consumers have the right to return faulty goods from six years to two. Officials believe it will mean more retailers will sell across borders and prices will come down, but they face opposition from consumer organisations. ®

Intelligent flash storage arrays

More from The Register

next story
Scrapping the Human Rights Act: What about privacy and freedom of expression?
Justice minister's attack to destroy ability to challenge state
WHY did Sunday Mirror stoop to slurping selfies for smut sting?
Tabloid splashes, MP resigns - but there's a BIG copyright issue here
Google hits back at 'Dear Rupert' over search dominance claims
Choc Factory sniffs: 'We're not pirate-lovers - also, you publish The Sun'
EU to accuse Ireland of giving Apple an overly peachy tax deal – report
Probe expected to say single-digit rate was unlawful
Inequality increasing? BOLLOCKS! You heard me: 'Screw the 1%'
There's morality and then there's economics ...
Hey Brit taxpayers. You just spent £4m on Central London ‘innovation playground’
Catapult me a Mojito, I feel an Digital Innovation coming on
While you queued for an iPhone 6, Apple's Cook sold shares worth $35m
Right before the stock took a 3.8% dive amid bent and broken mobe drama
EU probes Google’s Android omerta again: Talk now, or else
Spill those Android secrets, or we’ll fine you
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.