Feeds

Ryanair faces ban on luggage charge auto-opt-in

Stealth tactics to be stopped

Providing a secure and efficient Helpdesk

Budget airline Ryanair is on a collision course with the European Commission over a proposed ban on opting web customers in to extra luggage and insurance charges by default.

Brussels plans to outlaw such practices for all e-commerce websites.

Ryanair - well known for charging extra to carry hold luggage, and for its websites' assumption that customers want to pay the charge - is likely to be one of the highest profile companies to be forced to change its business practices.

Other travel operators and retailers are also guilty in the Commission's eyes of taking advantage of online customers' tendency to click through purchase screens without checking what extra charges they may have incurred.

David Mair, head of the Commission's consumer markets unit, said figures from a train company had showed take-up of an ancilliary services online jumped from about 20 per cent to more than 60 per cent when the options were ticked by default. Customers were being harmed, he added.

The ban, although sure to attract fire from Ryanair's famously combative PR corps, is likely to be one of the more popular of a package designed to harmonise consumer rights across the bloc.

Currently working their way through the convoluted European legislative system, the laws as envisaged by the Commission would cut the period when UK consumers have the right to return faulty goods from six years to two. Officials believe it will mean more retailers will sell across borders and prices will come down, but they face opposition from consumer organisations. ®

Beginner's guide to SSL certificates

More from The Register

next story
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.