Feeds

Ryanair faces ban on luggage charge auto-opt-in

Stealth tactics to be stopped

New hybrid storage solutions

Budget airline Ryanair is on a collision course with the European Commission over a proposed ban on opting web customers in to extra luggage and insurance charges by default.

Brussels plans to outlaw such practices for all e-commerce websites.

Ryanair - well known for charging extra to carry hold luggage, and for its websites' assumption that customers want to pay the charge - is likely to be one of the highest profile companies to be forced to change its business practices.

Other travel operators and retailers are also guilty in the Commission's eyes of taking advantage of online customers' tendency to click through purchase screens without checking what extra charges they may have incurred.

David Mair, head of the Commission's consumer markets unit, said figures from a train company had showed take-up of an ancilliary services online jumped from about 20 per cent to more than 60 per cent when the options were ticked by default. Customers were being harmed, he added.

The ban, although sure to attract fire from Ryanair's famously combative PR corps, is likely to be one of the more popular of a package designed to harmonise consumer rights across the bloc.

Currently working their way through the convoluted European legislative system, the laws as envisaged by the Commission would cut the period when UK consumers have the right to return faulty goods from six years to two. Officials believe it will mean more retailers will sell across borders and prices will come down, but they face opposition from consumer organisations. ®

Security for virtualized datacentres

More from The Register

next story
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
Heavy VPN users are probably pirates, says BBC
And ISPs should nab 'em on our behalf
Former Bitcoin Foundation chair pleads guilty to money-laundering charge
Charlie Shrem plea deal could still get him five YEARS in chokey
NORKS ban Wi-Fi and satellite internet at embassies
Crackdown on tardy diplomatic sysadmins providing accidental unfiltered internet access
'Serious flaws in the Vertigan report' says broadband boffin
Report 'fails reality test' , is 'simply wrong' and offers ''convenient' justification for FTTN says Rod Tucker
FAIL.GOV – Government asks Dropbox for accounts that don't exist
Storage locker's transparency report shows rise in government data gobble attempts
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.