Feeds

Bank of America demands thumbprint from armless bloke

Refuses to cash cheque in absence of hands

Internet Security Threat Report 2014

A Florida man is a bit hacked off with the Bank of America after it refused to cash a cheque made out to his missus unless he provided a thumbprint - a slight impediment to the transaction, because he has no arms.

Steve Valdez, 54, explained to the Today show yesterday that he went to his wife's branch, but "teller and branch manager refused to cash the cheque because he didn’t have an account there and he couldn’t give them a thumbprint to confirm his identity".

Despite Valdez presenting two forms of photo identification, the bank was having none of it. The teller explained that "if he wanted to cash the cheque, either his wife could come in to cash the cheque or he could open an account".

Marvellously, while Valdez couldn't cash the cheque using the two forms of ID, they were sufficient to open said new account, something he declined to do.

An exasperated Valdez - whose armlessness is due to a birth defect - explained: “I have cashed cheques with other banks with similar policies without a problem. The branch manager would come out, look at two forms of photo ID, initial the check and I’d go on my way.”

He thundered: “This is the first time that I have ever gone public with anything related to this. I’ve either accommodated myself or I’ve been accommodated throughout my whole life with things like this.

"But when it hits you in the face like this and you have no other alternative, you start thinking you’re not the only person in this country who cannot give a thumbprint. There’s a serious problem here, a violation of federal law.”

Valdez finally took the cheque and paid it into his account at his own bank, where "after a two-day hold, it went through with no problem".

The Bank of America responded by issuing a statement which read: “This is an isolated occurrence and does not represent the bank’s policies for accommodating customers or non-account holders with disabilities. We have ensured those policies have been underscored with all our associates across the bank.” ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Criticism of Uber's journo-Data Analytics plan is an Attack on DIGITAL FREEDOM
First they came for Emil – and I'm damn well SPEAKING OUT
'It is comforting to know where your data centres are.' UK.GOV does NOT
Plus: Anons are 'wannabes', KKK says, before being pwned
Google's whois results say it's a lousy smut searcher
Run whois google.com or whois microsoft.com. We dare you, you PIG◙◙◙◙ER
Holy vintage vehicles! Earliest known official Batmobile goes on sale
Riddle me this: are you prepared to pay US$180k?
'Open source just means big companies can steal your code.' O RLY?
Plus: Flame of the Week returns, for one night only!
NEWSFLASH: It's time to ditch dullard Facebook chums
Everything hot in tech, courtesy of avian anchor Regina Eggbert
Hey, you, PHONE-FACE! Kickstarter in-car mobe mount will EMBED your phone into your MUG
Stick it on the steering wheel and wait for the airbag to fire
prev story

Whitepapers

10 ways wire data helps conquer IT complexity
IT teams can automatically detect problems across the IT environment, spot data theft, select unique pieces of transaction payloads to send to a data source, and more.
Why CIOs should rethink endpoint data protection in the age of mobility
Assessing trends in data protection, specifically with respect to mobile devices, BYOD, and remote employees.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Business security measures using SSL
Examines the major types of threats to information security that businesses face today and the techniques for mitigating those threats.