Feeds

Amazon offers restitution for Orwellian Kindle moment

Ministry of Truth in $30 apology

Choosing a cloud hosting partner with confidence

Kindle customers who saw George Orwell's Nineteen-Eighty-Four disappear from their screens have received an apology from Amazon's CEO, along with a copy of the book or $30 of restitution.

Amazon sent out the apology, signed by CEO Jeff Bezos, saying the way they handled the situation was "stupid, thoughtless and painfully out of line with our principles". Customers are offered the option of having the book reinstated, or an Amazon voucher to the value of $30, by way of apology.

Amazon sold the copies of the book illegally, after a third-party publisher mistakenly believed it to be out of copyright. But rather than apologise, the company simply yanked the offending text from customer's machines in a manner that would make the fictional Ministry of Truth blush.

Customers discovered their accounts credited and the book just not there any more, as though they had never bought it in the first place.

Amazon's actions even prompted legal action, with a student claiming his annotations were rendered useless by the book's removal. Annotations made by Kindle users are automatically synchronised with their online account over the Kindle's Whispernet, making them available for web viewing, so the poor chap should be able to get his notes back together.

But the episode has thrown unwelcome light on Amazon's ability to reach out and touch, and it will be interesting to see if Sony's Daily Edition (which features similar wireless connectivity) offers Sony the kind of abilities that The Party would have killed for. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
Apple SILENCES Bose, YANKS headphones from stores
The, er, Beats go on after noise-cancelling spat
prev story

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.