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O2 just can't keep it up

Another data outage over Bank-holiday weekend

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O2 again showed its commitment to mission-critical wireless by dropping the national data network on Saturday, another unexplained outage that left customers having to talk to each other again.

The statement we finally managed to get out of O2 this morning simply admits that there was an outage, and that it lasted for around two hours on Saturday, though the O2 forums, and reports from El Reg readers, would seem to indicate a longer downtime.

It's not the first time that O2 has forced customers to find other sources of entertainment. Customers were left disconnected three times during July, but August seems to have been a more reliable month at O2's offices in Slough. Perhaps having half the country on holiday helped.

Given the operator's reluctance to explain what went wrong last time, we can only assume that whatever it was still isn't fixed. We'll continue to ask how O2 is going to reassure customers that its data network can be relied upon, when outages are not only commonplace, but also unexplained. ®

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