Feeds

Virgin mail struggles to its feet

Three-day outage remains unexplained

The essential guide to IT transformation

Updated Virgin customers have been struggling to stay in touch this week, as their email service started failing on Monday and only managed to get its act back together this morning.

Quite what went wrong is still unclear, but engineers started working on the email outage on Monday night with an optimistic four-hour fix predicted. Eight hours later the problem remained, and within 24 hours Digital TV customers were also reporting email problems which persisted until 8.30 Thursday morning.

Almost a year ago Virgin's email service was severely disrupted by a storm of spam, which led to a similar outage as the company spent a couple of days clearing the servers. Hopefully systems put in place make this unlikely to be a repeat of that incident, though the symptoms are similar.

Virgin says it is still investigating the issue, and will let us know when they've identified the problem. In the meantime everything should be working smoothly, but do tell us if you know different. ®

Update: Virgin has been in touch to let us know the failure wasn't Spam this time around, but a disk failure that hit about 50,000 Blue Yonder users and was fixed Wednesday without the loss of a single e-mail.

Next gen security for virtualised datacentres

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?