Feeds

Virgin mail struggles to its feet

Three-day outage remains unexplained

Top 5 reasons to deploy VMware with Tegile

Updated Virgin customers have been struggling to stay in touch this week, as their email service started failing on Monday and only managed to get its act back together this morning.

Quite what went wrong is still unclear, but engineers started working on the email outage on Monday night with an optimistic four-hour fix predicted. Eight hours later the problem remained, and within 24 hours Digital TV customers were also reporting email problems which persisted until 8.30 Thursday morning.

Almost a year ago Virgin's email service was severely disrupted by a storm of spam, which led to a similar outage as the company spent a couple of days clearing the servers. Hopefully systems put in place make this unlikely to be a repeat of that incident, though the symptoms are similar.

Virgin says it is still investigating the issue, and will let us know when they've identified the problem. In the meantime everything should be working smoothly, but do tell us if you know different. ®

Update: Virgin has been in touch to let us know the failure wasn't Spam this time around, but a disk failure that hit about 50,000 Blue Yonder users and was fixed Wednesday without the loss of a single e-mail.

Intelligent flash storage arrays

More from The Register

next story
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
Ofcom tackles complaint over Premier League footie TV rights
Virgin Media: UK fans pay the most for the fewest matches
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
The Heartbleed Bug: how to protect your business with Symantec
What happens when the next Heartbleed (or worse) comes along, and what can you do to weather another chapter in an all-too-familiar string of debilitating attacks?
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.