Feeds

Asus laptops top for reliability in Q2

Repair shop posts ratings

SANS - Survey on application security programs

Asus laptops were the most reliable notebook computers during Q2, US repair specialist has claimed. Apple came second, Lenovo third.

The three manufacturers scored 416, 394 and 314, respectively, on Rescuecom's reliability index. Fourth-placed Toshiba scored 218. HP, which came in fifth place, rated 142 points.

Rescuecom Reliability Index

Source: Rescuecom

Rescuecom's numbers are derived from the number of support and repair calls it receives - some 11,560 in all across the quarter, a reasonable statistical sample size even if well below the number of personal computers shipped in the US in the same period.

The company factors in the number of computers shipped from a particular supplier to ensure best-selling vendors don't appear less reliable simply because more customers means more support calls.

Rescuecom Reliability Index

Market share data source: IDC

Asus did rather less well than it did in the previous quarter, but its Q1 score was due to exceptionally small number of Asus owners among Rescuecom's customer base. That figure has increased, yielding a rating more directly comparable to other scores.

The higher the reliability score, the less likely it is that a machine bought from a given brand will need repair. ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Reg man builds smart home rig, gains SUPREME CONTROL of DOMAIN – Pics
LightwaveRF and Arduino: Bright ideas for dim DIYers
Leaked pics show EMBIGGENED iPhone 6 screen
Fat-fingered fanbois rejoice over Chinternet snaps
Apple patent LOCKS drivers out of their OWN PHONES
I'm sorry Dave, I'm afraid I can't let you text that
Microsoft signs Motorola to Android patent pact – no, not THAT Motorola
The part that Google never got will play ball with Redmond
Slip your finger in this ring and unlock your backdoor, phone, etc
Take a look at this new NFC jewellery – why, what were you thinking of?
Happy 25th birthday, Game Boy!
Monochrome handset ushered in modern mobile gaming era
Rounded corners? Pah! Amazon's '3D phone has eye-tracking tech'
Now THAT'S what we call a proper new feature
US mobile firms cave on kill switch, agree to install anti-theft code
Slow and kludgy rollout will protect corporate profits
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.