Asus laptops top for reliability in Q2
Repair shop posts ratings
Asus laptops were the most reliable notebook computers during Q2, US repair specialist has claimed. Apple came second, Lenovo third.
The three manufacturers scored 416, 394 and 314, respectively, on Rescuecom's reliability index. Fourth-placed Toshiba scored 218. HP, which came in fifth place, rated 142 points.
Rescuecom's numbers are derived from the number of support and repair calls it receives - some 11,560 in all across the quarter, a reasonable statistical sample size even if well below the number of personal computers shipped in the US in the same period.
The company factors in the number of computers shipped from a particular supplier to ensure best-selling vendors don't appear less reliable simply because more customers means more support calls.
Market share data source: IDC
Asus did rather less well than it did in the previous quarter, but its Q1 score was due to exceptionally small number of Asus owners among Rescuecom's customer base. That figure has increased, yielding a rating more directly comparable to other scores.
The higher the reliability score, the less likely it is that a machine bought from a given brand will need repair. ®
Dell laptops never break
Did you notice that Dell scored top reliability with 0 laptops turned in for repairs?
Grain of salt applied
It does seem that there is some bias in the "survey" methodology, especially since this is not a survey, but an analysis of Rescuecom's internal (and one would suspect proprietary and thus unconfirmed) data. Apple and Dell both have strong support options (as well as on-line communities) and thus are less likely to result in calls to third-party support. It would also stand to reason that the numbers are based on out-of-warranty machines, so an Asus with a two-year global warranty would not be in the survey, while a HP or Sony with a one-year warranty might result in a call to a third party support company.
The information would be stronger if, in addition to market share, the study factored in : hardware v. software issues; percentage of issues successfully resolved; the age and support history of units they worked on; and the support offerings of the manufacturers.
shame Acer can't follow suit
all I can say to people thinking of buying Acers... don't they're very unreliable (and then expensive to repair - if its a laptop)
My 17" acer notebook, 22 months old, GFX card failed. Cost to repair (out of warranty) £250
Next time I'll buy an Asus
Honestly not flamebait...
... But don't Apple handle their own support calls? Isn't that part of whye peiple buy them?
Apologies to fanbois if this company work on their behalf.
There is a large group of HP users who have received machines that are faulty by design. However not all models are receiving extended warranty even though they are affected.
HP are still not listening and I this IT manager will never buy HP laptops again