Feeds

EU turns beady eye on flaming iPod menace

Investigates claims that 'i' is for 'incendiary'

The Essential Guide to IT Transformation

Updated The European Commission has reportedly launched an investigation into the outbreak of flaming iPhones and iPods which has apparently raged across Europe this summer.

According to the EU Observer the Commission's Industry and Enterprise tentacle has requested information from both the company and member countries.

The commission is reacting to such reports as that of Britain's Ken Stanborough, whose daughter's iPod allegedly made a hissing noise, before heating up and spewing out vapour. When Stanborough threw the menace out of his back door, he claimed, “there was a pop, a big puff of smoke and it went 10ft in the air”.

Similar, stories have emerged in France, where, reports claim, an exploding iPhone sent shards of glass into a teenager's eye just last week. Days before that case, an iPod allegedly performed a similar self-immolation. A Dutch man claimed his car was torched by a rogue iPod in July.

Apple has been accused of attempting to hush up such incidents, with Stanborough claiming the firm tried to get him to take a vow of silence on the whole affair in return for a refund.

Such an approach would be atypical for the tech industry, and would seem to be out of line with UK consumer law, and run counter to the EU's reporting mechanism for faulty products, Rapex.

The EU told EU Observer that it had requested information from the UK and France as well as Apple. He added it had not received any information via Rapex, and said it was too early to say what action, if any, might follow.

We called Apple to confirm whether it was aware of the EU action and of the cases concerned. It said it would get back to us. Maybe.

An EU spokesperson told us this afternoon: "Apple have come back to us today. They consider that these are isolated incidents and that there is not a general problem."

The spokesperson added: "For the cases which have been reported in the media, Apple are trying to get more information on the details of the incidents and will do tests as necessary to investigate the possible cause. This is as part of the normal process to follow up customer problems and complaints."®

Build a business case: developing custom apps

More from The Register

next story
4K video on terrestrial TV? Not if the WRC shares frequencies to mobiles
Have your say with Ofcom now, before Freeview becomes Feeview
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
You didn't get the MeMO? Asus Pad 7 Android tab is ... not bad
Really, er, stands out among cheapie 7-inchers
Apple winks at parents: C'mon, get your kid a tweaked Macbook Pro
Cheapest models given new processors, more RAM
Leaked Windows Phone 8.1 Update specs tease details of Nokia's next mobes
New screen sizes, dual SIMs, voice over LTE, and more
YES, iPhones ARE getting slower with each new release of iOS
Old hardware doesn't get any faster with new software
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.