Feeds

EU turns beady eye on flaming iPod menace

Investigates claims that 'i' is for 'incendiary'

5 things you didn’t know about cloud backup

Updated The European Commission has reportedly launched an investigation into the outbreak of flaming iPhones and iPods which has apparently raged across Europe this summer.

According to the EU Observer the Commission's Industry and Enterprise tentacle has requested information from both the company and member countries.

The commission is reacting to such reports as that of Britain's Ken Stanborough, whose daughter's iPod allegedly made a hissing noise, before heating up and spewing out vapour. When Stanborough threw the menace out of his back door, he claimed, “there was a pop, a big puff of smoke and it went 10ft in the air”.

Similar, stories have emerged in France, where, reports claim, an exploding iPhone sent shards of glass into a teenager's eye just last week. Days before that case, an iPod allegedly performed a similar self-immolation. A Dutch man claimed his car was torched by a rogue iPod in July.

Apple has been accused of attempting to hush up such incidents, with Stanborough claiming the firm tried to get him to take a vow of silence on the whole affair in return for a refund.

Such an approach would be atypical for the tech industry, and would seem to be out of line with UK consumer law, and run counter to the EU's reporting mechanism for faulty products, Rapex.

The EU told EU Observer that it had requested information from the UK and France as well as Apple. He added it had not received any information via Rapex, and said it was too early to say what action, if any, might follow.

We called Apple to confirm whether it was aware of the EU action and of the cases concerned. It said it would get back to us. Maybe.

An EU spokesperson told us this afternoon: "Apple have come back to us today. They consider that these are isolated incidents and that there is not a general problem."

The spokesperson added: "For the cases which have been reported in the media, Apple are trying to get more information on the details of the incidents and will do tests as necessary to investigate the possible cause. This is as part of the normal process to follow up customer problems and complaints."®

The essential guide to IT transformation

More from The Register

next story
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Samsung Gear S: Quick, LAUNCH IT – before Apple straps on iWatch
Full specs for wrist-mounted device here ... but who'll buy it?
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Now that's FIRE WIRE: HP recalls 6 MILLION burn-risk laptop cables
Right in the middle of Burning Mains Man week
HUGE iPAD? Maybe. HUGE ADVERTS? That's for SURE
Noo! Hand not big enough! Don't look at meee!
AMD unveils 'single purpose' graphics card for PC gamers and NO ONE else
Chip maker claims the Radeon R9 285 is 'best in its class'
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.