Feeds

Orange repeals unpopular price changes

Customer stampede forces grudging change of heart

Application security programs and practises

Orange has scrapped plans to increase out-of-bundle call rates, as well as the cost of web access from handsets, after customers started deserting the network in droves.

The changes included almost tripling the cost of minutes beyond the bundle, from five pence to 14.7 pence, as well as changing the way web access was charged.

Some suggested a change of this magnitude would justify breaking their contract, and Bitter Wallet produced a useful guide to doing just that. Such useful advice prompted so many people to quit that Orange has conceded the matter and cancelled the changes.

The alert chaps over at Bitter Wallet not only noticed that Orange's own terms and conditions allow customers to opt out of their contracts, but also that those same terms and conditions meant that the operator could not demand the return of subsidised handsets.

As the number of people involved increased, Orange reportedly started refusing to allow customers out of contracts, prompting complaints to Ofcom.

This development was swiftly followed by the latest announcement, which doesn't so much admit that the company misjudged the situation as blame customers for failing to understand what the company was trying to achieve:

"Orange apologises to those customers who found the [price change] messages unclear and any subsequent misunderstanding this has caused. We will be reviewing all policies and procedures for price changes to make sure that they are clearer in future."

We'd suggest that rather than earning slapped wrists for Orange staffers, this review is more likely to result in the telco overhauling its T/Cs to prevent such displays of people power in future.®

HP ProLiant Gen8: Integrated lifecycle automation

More from The Register

next story
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
NBN Co execs: No FTTN product until 2015
Faster? Not yet. Cheaper? No data
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Mobile application security vulnerability report
The alarming realities regarding the sheer number of applications vulnerable to attack, and the most common and easily addressable vulnerability errors.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.