Feeds

Cisco thanks customers after website outage

Mistake leads to two hour outage

Intelligent flash storage arrays

Cisco is keeping schtum on how exactly it contrived to down its own website worldwide for over two hours yesterday.

Customers and other web browsers notice something was amiss yesterday morning UK time as the network giant's web presence completely evaporated, without any warning.

A Cisco statement said: "Cisco can confirm that www.cisco.com experienced an outage of just over 2 hours this morning/afternoon. This was an inadvertent result of a change made during regular maintenance - a change that has since been reversed returning www.cisco.com to normal service."

It added, "We thank our customers and partners for their patience and apologize for any inconvenience they may have experienced."

But the vendor is not saying which piece of equipment was being maintained and how an error in the maintenance procedure caused unforseen results which cascaded throughout its website infrastructure and brought it down for more than two hours.

This is a fine example of a failure in business continuity and disaster recovery by the world's leading networking supplier.

All the backup and alternative data centres across Cisco's entire global estate, and all the BC/DR processes in place were of no use at all when someone, a Cisco employee possibly, made a mistake during regular maintenance. Clearly Cisco's business continuity and disaster recovery testing scenarios had not included the event that caused the outage.

The company is not saying how much the outage cost in terms of lost e-commerce. With a site of such prominence we could well imagine it is substantial. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Just don't blame Bono! Apple iTunes music sales PLUMMET
Cupertino revenue hit by cheapo downloads, says report
The DRUGSTORES DON'T WORK, CVS makes IT WORSE ... for Apple Pay
Goog Wallet apparently also spurned in NFC lockdown
IBM, backing away from hardware? NEVER!
Don't be so sure, so-surers
Hey - who wants 4.8 TERABYTES almost AS FAST AS MEMORY?
China's Memblaze says they've got it in PCIe. Yow
Microsoft brings the CLOUD that GOES ON FOREVER
Sky's the limit with unrestricted space in the cloud
This time it's SO REAL: Overcoming the open-source orgasm myth with TODO
If the web giants need it to work, hey, maybe it'll work
'ANYTHING BUT STABLE' Netflix suffers BIG Europe-wide outage
Friday night LIVE? Nope. The only thing streaming are tears down my face
Google roolz! Nest buys Revolv, KILLS new sales of home hub
Take my temperature, I'm feeling a little bit dizzy
Storage array giants can use Azure to evacuate their back ends
Site Recovery can help to move snapshots around
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Reducing the cost and complexity of web vulnerability management
How using vulnerability assessments to identify exploitable weaknesses and take corrective action can reduce the risk of hackers finding your site and attacking it.