Feeds

Cisco thanks customers after website outage

Mistake leads to two hour outage

High performance access to file storage

Cisco is keeping schtum on how exactly it contrived to down its own website worldwide for over two hours yesterday.

Customers and other web browsers notice something was amiss yesterday morning UK time as the network giant's web presence completely evaporated, without any warning.

A Cisco statement said: "Cisco can confirm that www.cisco.com experienced an outage of just over 2 hours this morning/afternoon. This was an inadvertent result of a change made during regular maintenance - a change that has since been reversed returning www.cisco.com to normal service."

It added, "We thank our customers and partners for their patience and apologize for any inconvenience they may have experienced."

But the vendor is not saying which piece of equipment was being maintained and how an error in the maintenance procedure caused unforseen results which cascaded throughout its website infrastructure and brought it down for more than two hours.

This is a fine example of a failure in business continuity and disaster recovery by the world's leading networking supplier.

All the backup and alternative data centres across Cisco's entire global estate, and all the BC/DR processes in place were of no use at all when someone, a Cisco employee possibly, made a mistake during regular maintenance. Clearly Cisco's business continuity and disaster recovery testing scenarios had not included the event that caused the outage.

The company is not saying how much the outage cost in terms of lost e-commerce. With a site of such prominence we could well imagine it is substantial. ®

High performance access to file storage

More from The Register

next story
Seagate brings out 6TB HDD, did not need NO STEENKIN' SHINGLES
Or helium filling either, according to reports
European Court of Justice rips up Data Retention Directive
Rules 'interfering' measure to be 'invalid'
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Cisco reps flog Whiptail's Invicta arrays against EMC and Pure
Storage reseller report reveals who's selling what
Bored with trading oil and gold? Why not flog some CLOUD servers?
Chicago Mercantile Exchange plans cloud spot exchange
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Just what could be inside Dropbox's new 'Home For Life'?
Biz apps, messaging, photos, email, more storage – sorry, did you think there would be cake?
IT bods: How long does it take YOU to train up on new tech?
I'll leave my arrays to do the hard work, if you don't mind
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.