Cisco website down
Cisco? Grip up lads...
The main Cisco website is down while it is "being updated."
Attempts to access www.cisco.com around 3pm were met with this error message: "An error occurred while processing your request. Reference #97.320dd58.1249393806.999942"
This is a strange tack to take for the world's largest networking products company: to shut its entire world-wide web presence down for an update.
As at 14:55 today, the site has been down for more than thirty minutes or more. One tweet suggested it had been down since before 2pm.
We tried to find out why the site was down, but Cisco in the US was of little use. Tony Anthony, Senior Marketing Manager for Cisco DataCenter Products in Richardson, Texas, was surprised to hear that the site was down. Cisco in San Jose is not yet operational in a normal, business hours office sense and wasn't able to answer any questions.
Cisco UK at Feltham answered a telephone inquiry as to why the website was down by saying it was being updated. How long does it take for a closure-for-update to become an outage?
Shortly after 15.30 the site was back up after an outage lasting between one and two hours.
In a business continuity sense this is not a good example for Cisco to set. ®
I rarely use Cisco.com, but just yesterday I needed an IOS for a customer's 4000 switch. Tried from my laptop via the customer's WiFi and via my own 3G card, but got the error message.
I asked the customer if I could use one of their PCs and it connected straight away. Made me look like a proper charlie!
After all that, the IOS is deprecated and I couldn't download it from Cisco. Had to get the customer to TFTP the IOS to my laptop from his alternate switch.
I did chuckle when I read on here that it was a genuine website outage, and not just my rogue laptop.
Lol'd hard at the last line
Only when Cisco start selling their own HTTP server will a website error be detrimental to their business.
When routing hardware goes wrong, you don't get a fancy error page.
Server Problem --- Not Network
If you got to the server to get that message the network was working fine. Cisco is a network company. They are not a systems provider.