Feeds

O2 does Apple-flavour customer service

Everything is fine! Even when it's not

Secure remote control for conventional and virtual desktops

O2 seems to have picked up more than the iPhone from Apple - the operator has also been taking lessons in how to ignore press enquires and stonewall its customers.

O2's network seems particularly prone to problems lately: iPhone users travelling abroad have been erroneously charged for roamed data, while those at home have been lucky to get connected at all. But the operator feels no compulsion to explain these problems beyond blaming the first on Apple and saying the second has been sorted, so not to worry.

Some of the more cosmopolitan iPhone users came home to find they'd been charged for data they hadn't used, which O2 reckons was "due to a fault with the iPhone 3.0 OS software" according to a text sent to those customers, which also explained that the operator was "really sorry" and that it will refund the charge on the next bill. When we asked O2 about that we were told the problem won't be fixed until the next version of the iPhone software in September, but O2 declined to provide us with any details of how such a bug could incur roaming charges.

Our best guess would be that the handset is performing a GPRS connect without user interaction, and probably without transmitting data. But dealing with O2 and Apple we're probably not going to find out much more: at least not through official channels.

Such channels are equally un-illuminating regarding the failure of the data network earlier this week, or the disconnection of roaming customers in "some countries". Last week's failure was attributed to IP address allocations, but this week we're expected to just trust that O2 has fixed whatever problems it had and we should all stop worrying about it: "We identified the cause of the issue quickly and service was restored," it said brightly.

So that's OK then: glad to hear that none of the problems will reoccur, unless they do. ®

Intelligent flash storage arrays

More from The Register

next story
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
5 critical considerations for enterprise cloud backup
Key considerations when evaluating cloud backup solutions to ensure adequate protection security and availability of enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Protecting against web application threats using SSL
SSL encryption can protect server‐to‐server communications, client devices, cloud resources, and other endpoints in order to help prevent the risk of data loss and losing customer trust.