Feeds

NHS Direct wrongly emailed patients' data

But only to itself, so that's OK

Top three mobile application threats

An email sent by the NHS advice service mistakenly disclosed personal information about patients, although it did not leave the health service.

The organisation's annual report for 2008-09 reveals that the information, including the names, addresses, NHS numbers, dates of birth and clinical data of about 100 patients, was disclosed without authorisation in October last year.

In a statement to GC News, NHS Direct said that this happened when a spreadsheet was emailed to three people in error. The recipients were two project managers working in separate parts of the NHS, as well as an NHS Direct staff member.

"The staff involved acted immediately and the incident was realised and contained within 12 hours and the data deleted," said a spokesperson for NHS Direct. "None of the information went into the public domain and the incident was reported to the information commissioner."

She added: "NHS Direct takes data protection very seriously and we regularly review our processes and train our staff in order to ensure that we fulfil our responsibilities in this area."

The annual report also says that during 2008-09 NHS Direct answered about 5m calls. The agency says that more than 50% of these calls were handled entirely by NHS Direct, relieving pressure elsewhere on the health service. It has developed decision support software and provided further training for staff with the aim of improving this further during the coming year.

This article was originally published at Kable.

Kable's GC weekly is a free email newsletter covering the latest news and analysis of public sector technology. To register click here.

SANS - Survey on application security programs

More from The Register

next story
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
One year on: diplomatic fail as Chinese APT gangs get back to work
Mandiant says past 12 months shows Beijing won't call off its hackers
Whoever you vote for, Google gets in
Report uncovers giant octopus squid of lobbying influence
Lavabit loses contempt of court appeal over protecting Snowden, customers
Judges rule complaints about government power are too little, too late
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Don't let no-hire pact suit witnesses call Steve Jobs a bullyboy, plead Apple and Google
'Irrelevant' character evidence should be excluded – lawyers
EFF: Feds plan to put 52 MILLION FACES into recognition database
System would identify faces as part of biometrics collection
Putin tells Snowden: Russia conducts no US-style mass surveillance
Gov't is too broke for that, Russian prez says
Ex-Tony Blair adviser is new top boss at UK spy-hive GCHQ
Robert Hannigan to replace Sir Iain Lobban in the autumn
Alphadex fires back at British Gas with overcharging allegation
Brit colo outfit says it paid for 347KVA, has been charged for 1940KVA
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.