Feeds

NHS Direct wrongly emailed patients' data

But only to itself, so that's OK

Gartner critical capabilities for enterprise endpoint backup

An email sent by the NHS advice service mistakenly disclosed personal information about patients, although it did not leave the health service.

The organisation's annual report for 2008-09 reveals that the information, including the names, addresses, NHS numbers, dates of birth and clinical data of about 100 patients, was disclosed without authorisation in October last year.

In a statement to GC News, NHS Direct said that this happened when a spreadsheet was emailed to three people in error. The recipients were two project managers working in separate parts of the NHS, as well as an NHS Direct staff member.

"The staff involved acted immediately and the incident was realised and contained within 12 hours and the data deleted," said a spokesperson for NHS Direct. "None of the information went into the public domain and the incident was reported to the information commissioner."

She added: "NHS Direct takes data protection very seriously and we regularly review our processes and train our staff in order to ensure that we fulfil our responsibilities in this area."

The annual report also says that during 2008-09 NHS Direct answered about 5m calls. The agency says that more than 50% of these calls were handled entirely by NHS Direct, relieving pressure elsewhere on the health service. It has developed decision support software and provided further training for staff with the aim of improving this further during the coming year.

This article was originally published at Kable.

Kable's GC weekly is a free email newsletter covering the latest news and analysis of public sector technology. To register click here.

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
'Stop dissing Google or quit': OK, I quit, says Code Club co-founder
And now a message from our sponsors: 'STFU or else'
Ex US cybersecurity czar guilty in child sex abuse website case
Health and Human Services IT security chief headed online to share vile images
Don't even THINK about copyright violation, says Indian state
Pre-emptive arrest for pirates in Karnataka
The police are WRONG: Watching YouTube videos is NOT illegal
And our man Corfield is pretty bloody cross about it
Felony charges? Harsh! Alleged Anon hackers plead guilty to misdemeanours
US judge questions harsh sentence sought by prosecutors
Oz biz regulator discovers shared servers in EPIC FACEPALM
'Not aware' that one IP can hold more than one Website
Apple tried to get a ban on Galaxy, judge said: NO, NO, NO
Judge Koh refuses Samsung ban for the third time
prev story

Whitepapers

Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up distributed data
Eliminating the redundant use of bandwidth and storage capacity and application consolidation in the modern data center.
The essential guide to IT transformation
ServiceNow discusses three IT transformations that can help CIOs automate IT services to transform IT and the enterprise
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.