Feeds

Barclays online banking borked

New improved = service unavailable

Build a business case: developing custom apps

Barclays Bank customers have had to manage without online banking today after the institution unveiled its innovative "brand new look".

We've had dozens of emails from unhappy customers today and some dating back to Friday.

The bank doesn't have much luck with its technology - the ATM network went down last month and the website went down twice. Barclays suffered similar website problems in October.

The downtime could have been better timed. To support a newly-tweaked version of the site launched at the weekend Barclays sent out marketing emails to many users to advertise the glories of the new site. The email said: "Welcome to the new-look Barclays Online Banking site... It is still the same easy to use service... However, we have given the site a brand new look and we've improved the navigation... Why not log in now to see the new and improved site."

Sadly users have left scratching their heads over exactly how "new and improved" the site is, as it is still struggling to get beyond the customer login page at the time of writing.

A spokesman for Barclays said: "We had a short-term hardware problem which interupted service but we are now starting to return to normal."

A statement on its website reads: "We're currently experiencing technical problems in Online Banking that mean some of you may not be able to log in to the service. We apologise for any inconvenience this may cause and suggest you try logging in again later."

The bank has been laying off IT workers as well as foisting a ten per cent pay cut on contractors. ®

Build a business case: developing custom apps

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Fast And Furious 6 cammer thrown in slammer for nearly three years
Man jailed for dodgy cinema recording of Hollywood movie
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Scale data protection with your virtual environment
To scale at the rate of virtualization growth, data protection solutions need to adopt new capabilities and simplify current features.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?