Feeds

DfT shared service reverted to manual controls

Move over and let me drive

Secure remote control for conventional and virtual desktops

The Department for Transport had to resort to manual processing to cope with problems at its shared services centre.

The department's annual report for 2008-09 says that problems with financial control and management reporting functions were found during the first year that the shared service platform was introduced.

A programme of "improvement" addressed some of those problems, according to the report, but the DfT still had to use "manual controls" through to the end of the year to reduce the possibility of error.

During 2007-08 "system limitations" had an impact on the Driver and Vehicle Licensing Agency and the Driving Standards Agency, affecting their finance and management reporting abilities.

The DfT's shared services centre has been described by Parliament's Public Accounts Committee as "one of the worst" projects it has seen. The committee blamed senior managers for a system which was inadequately procured and tested, unstable when it was switched on and which on one occasion issued messages in German.

The troubled centre has undergone continuous reviews since its start, the annual report says. Reports from internal auditors have provided an assurance to the shared services centre board that action to "address the gaps identified" has been put in place.

The annual report also reveals that since 2003 10 people have been affected by data security breaches, when names, bank account numbers and credit card details were revealed by the department without authorisation.

In 2008-09 the department lost three unsecured electronic devices or paper documents from its offices, and a further three outside its premises. Two electronic devices or paper documents were disposed of without proper security.

By the end of 2009 all DfT staff will have taken courses on protecting information, with additional training for senior managers.

This article was originally published at Kable.

Kable's GC weekly is a free email newsletter covering the latest news and analysis of public sector technology. To register click here.

The essential guide to IT transformation

More from The Register

next story
Hello, police, El Reg here. Are we a bunch of terrorists now?
Do Brits risk arrest for watching beheading video nasty? We asked the fuzz
Snowden on NSA's MonsterMind TERROR: It may trigger cyberwar
Plus: Syria's internet going down? That was a US cock-up
UK government accused of hiding TRUTH about Universal Credit fiasco
'Reset rating keeps secrets on one-dole-to-rule-them-all plan', say MPs
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
e-Borders fiasco: Brits stung for £224m after US IT giant sues UK govt
Defeat to Raytheon branded 'catastrophic result'
Yes, but what are your plans if a DRAGON attacks?
Local UK gov outs most ridiculous FoI requests...
Felony charges? Harsh! Alleged Anon hackers plead guilty to misdemeanours
US judge questions harsh sentence sought by prosecutors
This'll end well: US govt says car-to-car jibber-jabber will SAVE lives
Department of Transportation starts cogs turning for another wireless comms standard
Munich considers dumping Linux for ... GULP ... Windows!
Give a penguinista a hug, the Outlook's not good for open source's poster child
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.