Apple's panties in bunch over Microsoft ads
Adverts misleading? Who knew!
Apple's legal arm asked Microsoft to pull its ongoing series of Laptop Hunter ads, according to one Microsoft exec.
On Wednesday, at Microsoft's Worldwide Partner Conference 2009 (WPC09), the company's COO, Kevin Turner, gave a traditional partner-stroking talk that alternated between thanking and exhorting the assembled Microsofties. Near the end of his 8,000-word homily, however, he related a phone call that prompted the crowd to break into applause.
Speaking about Microsoft's Laptop Hunter ads, which show "real people" choosing purportedly affordable Windows-based laptops over purportedly overpriced Macs, he said:
And you know why I know they're working? Because two weeks ago we got a call from the Apple legal department saying, hey - this is a true story - saying, "Hey, you need to stop running those ads, we lowered our prices." They took like $100 off or something. It was the greatest single phone call in the history that I've ever taken in business.
I did cartwheels down the hallway. At first I said, "Is this a joke? Who are you?" Not understanding what an opportunity. And so we're just going to keep running them and running them and running them.
Technically, Apple has a point. One of the ads - "Lauren and Sue get a Dell XPS 13" - prominently features a 2.4GB, 15-inch MacBook Pro's price tag, which lists it for $1,999. That model was superseded early last month by a 2.53GHz model, which now lists for $1,699.
But considering that Lauren and mom Sue ended up buying a $972 Dell, the price discrepancy between the two MacBooks could be considered nitpicking.
What's more interesting is that the Laptop Hunter ads are getting under Apple's skin.
Apple has had a long run of advertising success. Its Get a Mac series debuted in 2006 and has continued through 59 episodes in which cool, calm Justin "I'm a Mac" Long regularly flusters eminently flusterable John "I'm a PC" Hodgman. And, in a number of spots, Long gets the girl.
Microsoft first responded to the Get a Mac campaign with an astonishingly lame but mercifully brief series of ads featuring Bill Gates teamed up with Jerry Seinfeld, who was reportedly paid $10m to help Bill flog Windows.
After flushing that ad money down the crapper while humiliating Microsoft's founder and chairman - and after watching Vista twist slowly in the wind - Microsoft's marketing department came up with a brilliant idea: ignore Windows itself and simply bang the drum for PCs that just happen to run Windows.
And so the Laptop Hunter campaign was born, featuring supposedly real-world situations with such attractive folks as perky Lauren ("I'm just not cool enough to be a Mac person"), cute-as-a-button Jackson ("I'm a PC and I'm eleven"), and suave and debonair Giampaolo, ("I'm technically savvy").
The pro-PC tech specs and pricing claims in the Laptop Hunter ads are as debatable as the anti-PC harangues in Apple's Get a Mac series. But these are adverts, an artistic form in which truth takes a back seat to impact.
And although hard numbers on the Laptop Hunters campaign are both hard to come by and as debatable as the truthiness of the ads themselves, the ads' effectiveness can be seen not only in the fact that Apple has launched Get a Mac ads directly targeting them (Elimination and PC Choice Chat, for example), but also that Laptop Hunters has spawned a YouTubed flood of parodies (Homeless Frank is one of the few watchable ones) and fanboi refutations.
It was the rare fanatic who even bothered to take aim at Shoe Circus and New Family. Sorry, Jerry and Bill.
And now comes word that Apple's legal forces are in high dudgeon over Laptop Hunters. If true - there's been no independent confirmation - then it's no surprise that, as COO Turner said, "We're just going to keep running them and running them and running them." ®