Feeds

Dell cracks open EMEA PC services

Stretches to non-Dell iron plus servers

The Power of One eBook: Top reasons to choose HP BladeSystem

Looking for leverage and a few extra euros and pounds in EMEA, Dell has rolled out a set of modular services to help companies manage their PCs and - eventually - their servers.

The offerings for Europe the Middle East and Africa are a variant of services Dell delivered in the US last year and that have more than 5,000 customers, according to the vice president of solutions and services at Dell's EMEA operations Dolph Westerbos.

The services span hardware and software. They include a distributed device manager that delivers hardware asset management and distributes software to PCs, monitoring of software to track assets and their use, data backup and restore to remote data centers run by Dell partners, laptop data encryption, email management, and crisis management and alerting.

The Dell services are not, in theory, restricted to Dell iron and are enabled through software agents that are preloaded on all Dell PCs. Before the year is out, the software agents behind the modular services will be available for download to be installed on non-Dell desktops and laptops, too.

Westerbos says that in the US, it has a number of very large companies that have bought the modular services - about half of the customers who have bought the services have it deployed on 2,000 or more seats, and Dell believes that the poor economy is helping Dell sell these services, which might otherwise be done by in-house IT staff.

That said, the PC services were really aimed at small and medium businesses, and this is the customer set that Dell used to beta test the modular services in EMEA. Dell hand-picked 20 small firms in the London area - a doctor's practice, an architectural firm, and such - to give the services a spin, which they have been doing since last September.

The first paying customer for the services is multinational energy giant Centrica. It's using the distributed device manager service to keep the ruggedized laptops used by its UK field services engineers patched and to distribute updated applications created by Centrica's programmers.

In a few months, according to Westerbos, agents for other modular services aimed at servers and storage running in the data center will be preloaded on these Dell boxes. Dell is not saying precisely when data center versions of the modular services will come to market, except to say "later this year." ®

Bootnote

The Register recently interviewed Samy Aboel-Nil, Dell market dev director, about the company’s ambitious drive into Cloud-based software and security services. The webcast is now available on demand.

Boost IT visibility and business value

More from The Register

next story
Apple fanbois SCREAM as update BRICKS their Macbook Airs
Ragegasm spills over as firmware upgrade kills machines
HIDDEN packet sniffer spy tech in MILLIONS of iPhones, iPads – expert
Don't panic though – Apple's backdoor is not wide open to all, guru tells us
Mozilla fixes CRITICAL security holes in Firefox, urges v31 upgrade
Misc memory hazards 'could be exploited' - and guess what, one's a Javascript vuln
NO MORE ALL CAPS and other pleasures of Visual Studio 14
Unpicking a packed preview that breaks down ASP.NET
Captain Kirk sets phaser to SLAUGHTER after trying new Facebook app
William Shatner less-than-impressed by Zuck's celebrity-only app
Cheer up, Nokia fans. It can start making mobes again in 18 months
The real winner of the Nokia sale is *drumroll* ... Nokia
EU dons gloves, pokes Google's deals with Android mobe makers
El Reg cops a squint at investigatory letters
Chrome browser has been DRAINING PC batteries for YEARS
Google is only now fixing ancient, energy-sapping bug
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.