HSBC online banking hits another wall
Trouble at t'mill
HSBC customers are still struggling to access the banks' online service after we reported on Friday that the company was having technical trouble with its system.
The Register has heard from plenty of disgruntled users of HSBC’s online banking system this morning, who find themselves still locked out of the service.
El Reg reader Simon contacted us about HSBC’s latest technical cockup.
“Why has HSBC's internet banking gone titsup? Having tried both personal and business internet banking, I phoned the (un)help desk and was told that the techies were working on the issue and internet banking should be back in a couple of hours. What's going on?”
Some users reported that the system had been returning internal server errors for much of the morning, but added HSBC had failed to provide any status on its website about the current outage to its service.
"Despite the boffins at HSBC knowing of connection issues on Friday and having had all weekend to scratch their heads, nothing seems to have been done. Monday morning, same old problem. Aaaaaaaaaaarrrrrrrrrrrrrrgggggggggggggghhhhhhhhhhhh!!!!!!!!!!!!!", wrote another reader.
Late last week HSBC confirmed to us it was having “intermittent” problems with its online banking system for users of business and personal account users. But it didn’t reveal what had gone wrong.
We’ve once again asked the firm to provide more information on the difficulties it’s been having with its service, and to tell us when the problem might be fully resolved.
A spokeswoman gave us this statement: "HSBC had been experiencing intermittent issues with internet banking this morning, however the service is now functioning properly again.
"HSBC is investigating the cause of the problem and apologises to its customers for any inconvenience this has caused." ®
just bank with first direct instead.
But the real question has to be whether they are blaming it on the boogie. :)
Causes and effects - HSBC online
24 June: HSBC brings business banking to iPhone: Global bank HSBC is now offering its business internet banking services to UK customers using the Apple iPhone and iPod Touch.
26 June: HSBC online banking goes off the wall: Many HSBC customers are currently struggling to access the company's online banking system.
Doesn't take a genius to work out why there are problems. New capability rolled out. No roll-back plan. Inadequate quality assurance.
What's astounding is the lack of holding page and problem handling. It seems as if management are in denial.
It was down yesterday a bit of the morning for me. Internet banking being down I can cope with though - much more of a problem was a few weeks ago when EVERYTHING packed up, including card authorisations, just as I was in a petrol station.
Card - Declined, Cash Point - Exceeded daily limit - wtf, telephone system - unavailable, internet system - unavailable.
And before someone points it out, yes I had money, and no I hadn't withdrawn anything that day
Then 4 hours later, all back up and running. I phoned them and they said it was the first they'd heard of it...
This was despite people I know all around the country who bank with them and had the exact problem at the exact same time.