HSBC online banking goes off the wall
Coughs to 'intermittent issues' as users vent spleen
Posted in Management, 26th June 2009 12:08 GMT
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Many HSBC customers are currently struggling to access the company's online banking system.
In the past few hours a number of Register readers have complained that they were unable to log on to the service.
Some were greeted with the bog standard web error message "We are unable to deal with your request. Please try again later. (085)" when attempting to access their accounts.
"HSBC website is either running like a complete dog, not resolving at all, crashing while you are inside internet banking. HSBC really has gone pathetically bad at the moment," grumbled one disgruntled customer.
The banking giant confirmed to El Reg it was having problems today.
"We are currently having some difficulty with internet banking. There is an intermittent issue which we are currently investigating," a company spokeswoman told us in a terse statement.
However, at time of writing, HSBC hadn't provided further details on what had gone wrong or on when customers can expect to see the online banking service fully restored. We'll update you if we hear more. ®
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COMMENTS
Borked now
Working partially yesterday, very erratic. Worked fine before 9am this morning, now seems completely broken. You get as far as the password screen then get either booted back to name input or a server unavailable error.
Still not working
It's Monday lunchtime and still isn't working for me.
The man on the helpline says "Yes, we know there's a problem, we're in the middle of an upgrade" and advises trying again in an hour. Let's hope he's right, I'd like to pay my employees this month.
@Jon 83
That's a little harsh really. There was a guy in our office trying log on for far longer than 10 minutes. Just because you found that you had 10 minutes of no service, it doesn't mean that everyone else had the same. It's quite possible that you caught the tail end of outage.
For some, it's a business banking service, which you pay for, so I really don't see the issue with complaining when the service that keeps hold of your money can't be accessed. Especially when you're working on something that is on a time constrained basis, and need to verify whether funds have indeed been transferred,
Yes, the service is normally rock solid. So is our BT connection, but when it does go down for 15+ minutes, you can be sure that I will call up to ask what's going on.
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