HSBC online banking goes off the wall

Coughs to 'intermittent issues' as users vent spleen

By Kelly Fiveash • Get more from this author

Posted in IT Director, 26th June 2009 12:08 GMT

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Many HSBC customers are currently struggling to access the company's online banking system.

In the past few hours a number of Register readers have complained that they were unable to log on to the service.

Some were greeted with the bog standard web error message "We are unable to deal with your request. Please try again later. (085)" when attempting to access their accounts.

"HSBC website is either running like a complete dog, not resolving at all, crashing while you are inside internet banking. HSBC really has gone pathetically bad at the moment," grumbled one disgruntled customer.

The banking giant confirmed to El Reg it was having problems today.

"We are currently having some difficulty with internet banking. There is an intermittent issue which we are currently investigating," a company spokeswoman told us in a terse statement.

However, at time of writing, HSBC hadn't provided further details on what had gone wrong or on when customers can expect to see the online banking service fully restored. We'll update you if we hear more. ®

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